Changing email text

Hi there,

I have the business version of Hikashop and have set up a shop - it works very well.

There are no prices attached to orders, so I want to remove the line in the email

"Your order will be processed as soon as we receive your payment."

I can see the emails templates under System > Emails >

However, I don't think the email in question is listed here.

How do I get in and change the text for the email sent to customers to confirm their order?

Help will be very much appreciated

Ian

That's the "order creation notification" email where you have that text.

But if you want to change it, you can simply do a translation override:
www.hikashop.com/en/download/languages.html#modify

I have gone into this and tried to change the language text so that the customer knows the order will not be processed until payment has been received.

The text is already there in the file ( ORDER_VALID_AFTER_PAYMENT="Your order will be processed as soon as we receive your payment.")

However, it is not showing up in the emails when they are being sent on creation of the order.
I obviously have not checked something somewhere for this to happen. All payments are going to be made by bank transfer on the site, so please can you advise where I have gone wrong.

Many thanks,
Kind regards,

If you're not using the latest version of HikaShop, in some cases translation overrides won't work in emails. In that case you can either update or directly change the text in the email by editing it via the menu System->Emails.

I am using the latest version of Hikashop business and I have tried to change the text in the email by editing System->Emails, but it does not give the option to change anything here,it just gives Sender information and Email options such as Add names, embed attachments, etc., no option to change text.

Any other suggestions.
Kind regards

It does !
When you edit an email you have that HTML version area:
www.hikashop.com/en/support/documentatio...il-form.html#content
where you can change the text of the email.

I have now updated Joomla and to the latest Hikashop Business version, but I am still having problems trying to change the text on the attached sample. Please could you explain where I can edit this document. It is the confirmation that the order has been placed and I want to add to the text: "We will shortly send through an invoice detailing cost of CITES Certificate and shipping and your order will be processed as soon as your payment is received".

I just cannot work out how to do this. Please could you very kindly advise.

Many thanks,

I have just worked out how to do the above. However, If I wish to delete the "pay now" hyperlink, or link it to a particular page on our website, how do I do that?

Please advise.

Kind regards,

Hi,

You have to edit the file "media/com_hikashop/mail/order_creation_notification.preload.php" and replace the content of the code:

Hello,

I have changed the order notification file successfully. Thank you.

I now want to change the invoice text so that we can say :

"Your order will be processed after we receive the above payment. Bank transfer details are as follows:

Bank name
Account Name
IBAN No.,

As soon as your payment is received we will despatch your order..

I cannot find the correct file to change. Please advise where I can find this file.

Many thanks,
Kind regards

Hi,

The invoice can be changed via the menu Display>Views by editing the file "invoice" of the view "order" for the backend invoice, and the file "show" of the view "order" for the frontend invoice.

Hi, Thanks for the quick response.

However I have done that in the past, but it is not showing in the invoice email. Please see both attached files. One file shows the coding and I placed the information at the end of the file and the other file shows the test invoice emailed. In the file containing the coding I have taken out the actual bank details for security reasons and left it blank.

In the test invoice, the bank information doesn't appear, so obviously I have not done something correction.

Please advise where I have gone wrong.

Many thanks.

Hi,

In addition to the front end, the back end invoice (see attached) doesn't include the banking transfer information either and nor does it include the shipping method.

Again, I have included the information at the end of the coding, as suggested in the past, but it is not appearing anywhere.

Please advise exactly where the banking coding should go and indeed if it is correct per previous response.

Many thanks,

Hi,

The other thing that doesn't seem to be happening is that the order history is no longer with the updated software keeping track of order status.

As you will see with the attached, nothing I have done in the past few days on test basis is showing up on the history. Even on a new test order, only the creation shows. When I create an invoice, or notify customer of shipping nothing appears. The only history that appears is from when I had the old software version.

Please advise where I need to check something to ensure history on the order page shows at the bottom. Since I upgraded to the latest version this doesn't seem to be tracking changes in status or when I send an email even though I check box to notify customer.

Thanks.
Kind regards

Hi,

To add the information in the email, you have to edit directly the email via the menu System > Emails.
For the invoice, there is two files, one in the backend template "order / invoice" and one in the frontend template "order / show", thanks to edit these both views.

For the order history, do you have edited any views related on the order / form in the backend template ?

:ohmy:

Hello, I am sorry if I am being dumb with this but...

I tried to do what you suggested, but then at the end of checkout I got an error message saying

Could not instantiate email function
Could not instantiate email function


I then tried to replace the email creation notification.html.php and creation notification.text.php files with the originals and that didn't work either.

So I then re-installed Hikasoft Business 2.2, but I still get this error message.

Please advise how I can correct this.

I have fixed this by reuploading the entire media/com_hikashop/mail folder and emaiils now work.
Sorry to have bothered you with this.

Kind regards,

I have another question. I have changed the email address from which all automated emails are sent. However, the first email sent to a customer to say the order has been created as soon as they have finished the checkout, is still being sent from the old email address. All other emails are going from the new email address with out a problem.

I am not sure why this has happened, but suspect it is something simple. I have changed the email details in the Hikashop / configuration page, but somehow this first automatic email is still keeping to the old email address.

Please advise how to rectify this.

Kind regards,

It's probably because you edited that email via the menu Display>Emails where you can set the sender email. Edit the email there again and update the email address and that should do it.

Thanks so much - will do that now.

Kind regards,