Product thumbnail missing from final checkout page

Hi there,

For some reason the thumbnail image is not displaying in the final cart. It only shows a link to the product (please see attachment).
Is there any way I can get the product thumbnail image to display in this final cart? For legal reasons I need to show the client what they are buying or have a product description.

Thank you in advance for your time

Hi boopoo,

In your case the image is not found, the image thumbnail is maybe not generated in the cart dimensions wanted.

Can you do a right click on the image text, and inspect the element, you will see the folder from where the image is loaded, and then you can search in this folder if the image exist.

Hi there,

It gives me /media/com_hikashop/upload/thumbnail_130x150/extra-pee-pee-mat-lg.png as its location.
However I do not have a folder 'thumbnail_130x150'

What should I do? Should I create a thumbnail with the same dimensions as one of the folders eg /thumbnail_150x150 ?

SOLVED - I uploaded the main thumbnail as a 250x250 image. Then my image appeared.

I've tracked it down until the following line:

administrator/components/com_hikashop/helpers/image.php Line: 258-260:

I replaced the line: ( commented it just in case )

$ok = $this->_resizeImage($file_path, $new[0], $new[1], $this->uploadFolder.'thumbnail_'.$thumbnail_y.'x'.$thumbnail_x.DS);

With:

$ok = $this->_resizeImage($file_path, $new[0], $new[1], $this->uploadFolder.'thumbnail_'.$new[1].'x'.$new[0].DS);

I know I shouldn't be touching the core files but this looked like a bug to me and I needed it resolved. Hopefully when I update the extension it will be corrected..

In the first builds of 1.6.0 there was such problem. But we fixed that already so if you redownload the package on our website and reinstall it, that should solve the problem.

The correction you made might work for you but it won't work in all cases.

Thanks Nicolas. I will download the latest and see if that works.

Thanks, it would be awesome if you guys post something that get's indexed on google when a fix comes out, I spent couple of days looking for an answer with no luck.. Then I found this post and continued to modify the code because there was no apparent fix for my case. Or the other option is asking for support when I find something that isn't working.. ( I got the business edition )

I will download it and see how it goes.

Hi Nicolas,

There is still a bug in how thumbnail folders are created. My thumbnail images are not displaying in the cart on the final checkout page (it just shows a link). The problem seems to be your sizing calculation when creating thumbnail folders.

For example, I set the thumbnail width and height to 200 x 133 (in the hikashop image settings). HikaShop then creates a folder 200x133 and places the thumbnail in this folder. However, the actual thumbnail is resized to 199 x 133 (FireBug shows the size of the missing thumbnail on final checkout page). The thumbnail is then not displayed as the system is looking for an image in a folder with a file name 199x133 (but this does not exist). As I said, this seems to be where the conflict is.

I am not sure what I can do to get the thumbnail to show. Do you have a solution or a fix for this issue?

Kind regards

Hi,

As I said in my previous post, in the first builds of 1.6.0 there was such problem. But we fixed that already so if you redownload the package on our website and reinstall it, that should solve the problem.
If that's not the case, then it means that you modified the file "cart" of the view "checkout" via the menu Display->Views so you would have to remove your customization in order to get the correction.

Hi Nicolas,

Yes I have downloaded a later version but I guess this is because somewhere previously I must have edited one of the files.
Does that mean that any files which I have edited will not be updated with future releases of hikashop?

That's indeed the case.

Hi Nicolas,

Just to clarify, if I edit a core file, the changes WON'T be overwritten by an update ???

Regards,

Eduardo Ch.

If you edit a core file via FTP, it WILL be overwritten by an update as the joomla installer/updater overwrites all the files.

If you edit a view file via the Display>Views menu, an override file is created in the template so that you don't loose your changes when you update. And because of that, you don't get the changes in those files when you update, unless you remove yourself the customization.

Hi Nicolas,

Is there a solution to this yet? I've tried downloading the latest version - but I still have a problem not being able to see the thumbnails. > Please see here if you add an item to the cart and then go to checkout its just image placeholders >>

te-kompagniet.dk/index.php/black-tea/product/1-alfonso.html

Hi,

As I said in a previous post, in the first builds of 1.6.0 there was such problem. But we fixed that already so if you redownload the package on our website and reinstall it, that should solve the problem.
If that's not the case, then it means that you modified the file "cart" of the view "checkout" via the menu Display->Views so you would have to remove your customization in order to get the correction.

Sorted I didnt realise I'd modified the view