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Order status defaulting to 'none'
14 years 2 weeks ago #69432
by tberg
Order status defaulting to 'none' was created by tberg
After updating to 1.6.0 recently, we suddenly noticed that all order statuses (in the backend) are defaulting to 'none'.
The configuration > system > statuses, are set to defaults and the 'Default order status' is set to shipped (customers are billed on delivery).
What are we missing?
The configuration > system > statuses, are set to defaults and the 'Default order status' is set to shipped (customers are billed on delivery).
What are we missing?
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14 years 2 weeks ago #69560
by nicolas
Replied by nicolas on topic Re: Order status defaulting to 'none'
If the status is "none" in the created orders, it means that the status which was added to the order could not be found by HikaShop in the list of statuses that you can find in the menu System->Order statuses.
One explanation is that you changed some of these statuses.
Another one is that the order status in the "Default order status" option of the configuration does not exist anymore in that list of statuses.
So I would recommend to double check that list of statuses as well as the status options of your Hikashop configuration and of your payment methods
One explanation is that you changed some of these statuses.
Another one is that the order status in the "Default order status" option of the configuration does not exist anymore in that list of statuses.
So I would recommend to double check that list of statuses as well as the status options of your Hikashop configuration and of your payment methods
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14 years 2 weeks ago #69596
by tberg
Replied by tberg on topic Re: Order status defaulting to 'none'
Can you spot any mistakes?
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14 years 2 weeks ago #69735
by nicolas
Replied by nicolas on topic Re: Order status defaulting to 'none'
Could you edit an order and do a screenshot of the "history" area ?
Also, can you check the options of your payment plugin for the order statuses options ?
Also, can you check the options of your payment plugin for the order statuses options ?
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14 years 2 weeks ago #70005
by tberg
Replied by tberg on topic Re: Order status defaulting to 'none'
The fault lie with the payment plugins who somehow had their status set to none …
Thanks for solving it!
Thanks for solving it!
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