Shipping method won't show

Hello,

I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem.

Shipping method in the checkout process won't show. For now I only have 1 manual shipping method.

www.mzp-video.si/trgovina/

Hi,

Can you post a screenshot of your manual shipping configuration ?

Regards,

Hi Jerome,

here's the screenshot:

image missing http://i.imgur.com/gRhKls.jpg
Click to view higher-resolution

Is there any additional info I can provide to assist resolving this issue?

Hi,

You shipping configuration is link to a zone.
If your customer is not logged in the front-end or does not have his address in the right zone, this shipping would not be displayed.

The other point is that, you accept virtual products (which does not have weight) but you set up a minimal weight.
You have to be sure that every products in your store have a weight, if not, the minimum weight rule would be applied and your shipping method would not be displayed.

Regards,

Hello,

thank you for your reply. I have logged in as a customer from the same zone as the shipping method (190).
Also my every product has a weigt, so I can't really see where the problem is. The shipping method still doesn't show up on checkout.

Hi,

Please send me a backend access by private message (or give the rights for the accounts I have just created).
I will check your configuration directly.

Thanks

Hi,
you have a PM.

Hi,

Your products does not have a weight.
The problem is that, your main product have one but not your variants.
HikaShop use the weight of your variants so, it took the "0.000kg" weight.

I have change the weight of several variants and it works.

Regards,

Great! Thank you very much.
It works now.
So do I have to change every variant by hand, or is there a faster way (I must have around 200 variants).

Hi,

With a SQL request you could update all products. Just replace "#_" by your database prefix.
For example, if your database prefix is "jos", the table name would be "jos_hikashop_product".

Regards