Skip to main content

Intuit Innovative Plug In Not Working

13 years 11 months ago #79172 by adam
Intuit Innovative Plug In Not Working was created by adam
Hello Nicolas,
Thanks for making such a great shopping solution for my Joomla website.

I need help. I see the setup for adding a intuit payment solution is already in place with the Innovative plug in. The config seems very straight forward. Just enable, and enter username and pass. I have done this yet it is not working. I contacted Intuit and they helped me establish a "connection Ticket". Which I now have but I do not see anywhere in the config to add it. Am I missing something?

Here is our website: www.cutthroatfurledleaders.com

Thanks for your help in advance!

Adam

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79248 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi,

I am sorry but there is no reference of "connection ticket" in the Innovative Gateway developer guide.
The plugin use the Version 3.0 of the gateway API, it just use a user and a password.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: adam

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79333 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
I have the username/pass in. For some reason it is not redirecting to a different page but rather just shows a small drop down asking for the credit card info on the page. Is there a setting that I am missing in regards to being directed to a seperate secure checkout page?

Thank you!

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79334 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Maybe I need to update to hika 2.0??? If I do the update will my data stay the same like taxes, etc...??

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79336 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Ok, I updated to 2.0.

I am still not getting redirected to a payment page. On the checkout page it is asking for CC info. Any suggestions?

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79339 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Is there a different plug in I can use for the intuit integration? Or is the innovative the only one that will work?

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79360 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi,

I am quite lost with your different messages. Too many questions !
"Inovative Gateway" is a plugin which ask for the credit card directly in HikaShop. It implements the "PostGateway" version of Inovative Gateway.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79507 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Thanks for your help I guess... But is it possible to ask to many questions when you are trying to fix a problem?

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79512 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi,

Yes it is possible, be it would be easier to edit your last message.
Because reading your differents messages, I don't know what is fixed and what is not.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79547 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Ok. Here is my question that I need answered. Disregard the rest of the questions above.

I set up the innovative Gateway. Step #1 entered intuit username and password. Step #2 enabled the plug in. Step #3 I added a product to the cart and entered CC info. Step #4 not working.

Attached is a screenshot of what I see after I enter the CC and hit next.

Any suggestions on getting this plug in to actually work?

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79549 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi,

Did you contact your technical support about your non activated account ?
Because, the error message that you can see at the top of your screenshot, should be a paiement plugin message.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

13 years 11 months ago - 13 years 11 months ago #79846 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Yes, I contacted Intuit many times now. They said that typically "plug ins" require a merchant #. They have not heard of a plug in that only requires a username and password.

If someone can help me I am happy to pay for the service. I have tried 2 seperate intuit merch

ant accounts in an attempt to get this going. Any help would be greatly appreceiated!

Here is a screenshot of how I have the plug in configuration..
(Of course I have triple checked the username and password for 2 different accounts that are verified as setup. I have just blacked it out in this screenshot for security reasons..)
Last edit: 13 years 11 months ago by adam.

Please Log in or Create an account to join the conversation.

13 years 11 months ago - 13 years 11 months ago #79847 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Last edit: 13 years 11 months ago by adam.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #79881 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi,

We have implemented the plugin "Innovative Gateway" by Intuit.

You would find their website here : www.innovativegateway.com/
And some information about the test account here : www.innovativegateway.com/d_faqs.aspx#DoesTheGateway

Best regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
The following user(s) said Thank You: adam

Please Log in or Create an account to join the conversation.

13 years 11 months ago - 13 years 11 months ago #80267 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Ok thank you for directing me to this test page. This helped me. It worked great with the test account information but is still is not working with our live intuit account. I have talked with Intuit many times about this and they said that it is possibly due to the account structure as they have different accounts.

Intuit asked if I could show them a website that has a working innovative plug in active and working. Is there any websites out there that are using this plug in? If so, can I see any example please?

Thank you in advance.

Adam
Last edit: 13 years 11 months ago by adam.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #80311 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi Adam,

We do not know who use the plugins.
I know that the person who have ask for this plugin use it and it works good for him.

About the examples, we made the plugin using the test account I gave you. We didn't have any extra information.
The version of "Innovative Gateway" we use just require a login and a password. That's the only thing that I know.
We didn't talk with Innovative Gateway, we just use their documentation and their test account in order to implement the plugin and test it.

Best regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #80320 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Hi Jerome,
Can you tell me the persons website who uses the plugin and it "works good for him"? Do you know his website?

Thank you.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #80322 by Jerome
Replied by Jerome on topic Intuit Innovative Plug In Not Working
Hi,

As I said, I do not know his website. I have just communicate by emails and it was several months ago.
I will send him an email in order to know if he could help you (giving the link of that topic).

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Please Log in or Create an account to join the conversation.

13 years 11 months ago #80325 by adam
Replied by adam on topic Intuit Innovative Plug In Not Working
Great thank you. I really appreciate it!

Please Log in or Create an account to join the conversation.

Time to create page: 0.122 seconds
Powered by Kunena Forum