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how to access unpaid order?

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13 years 4 months ago #110503 by garyhsh
We met such a problem many times:

Customer made a order and enter checkout process, but due to some reason, they failed to pay. In the backend, the order is created. The questions comes out: How the customer do payment for this unpaid order? is there any entrance for that?

Waiting for reply, thanks!

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13 years 4 months ago #110508 by Mohamed Thelji
Hi,

I think that generally they will order their products again and pay this time.

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13 years 4 months ago #110560 by garyhsh
Replied by garyhsh on topic how to access unpaid order?
that's a temperate solution: we cancel the order in backend,then ask customer to order again.

But I wonder is there a better solution?

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13 years 4 months ago #110574 by nicolas
Replied by nicolas on topic how to access unpaid order?
If you turn on the option "Payment of orders not paid immediately" of the configuration, the customers will be able to pay for their unpaid orders via a "pay" button on their orders listing on the frontend.

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