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Export Reports

7 years 9 months ago - 7 years 9 months ago #303189 by Shimoni
Export Reports was created by Shimoni
Hi Guys
When export report I get no emails or name.
Any ideas?


Thanks
Best Regards,

--Giora
Last edit: 7 years 9 months ago by Shimoni. Reason: Previous issue was resolved.

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7 years 9 months ago #303214 by nicolas
Replied by nicolas on topic Export Reports
Hi,

Hard to say anything like that.
Please provide a screenshot of the settings of the report and a screenshot of the result in the CSV or a copy of the CSV.

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7 years 9 months ago #303225 by Shimoni
Replied by Shimoni on topic Export Reports
Screenshot :
www.awesomescreenshot.com/image/3844903/...008aae4bcda4abf52e70
File attached.

Thank
You!!

Best Regards,

--Giora

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7 years 9 months ago #303229 by nicolas
Replied by nicolas on topic Export Reports
Hi,

I'm not able to reproduce the issue on my end with the latest version of HikaShop. Which version are you using ?
Also, I see that you have columns from the joomla user table in your CSV while I only get columns from the hikashop user table when I do my test. Did you modify the report system in any way to add that ?

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7 years 9 months ago #303311 by Shimoni
Replied by Shimoni on topic Export Reports
Hi I am using HikaShop Business: 4.0.1. I have not modified anything in the report (to the best of my knowledge, several people have worked on the site.)
Would you like an access?
Thanks
Best Regards,

--Giora

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7 years 9 months ago #303323 by nicolas
Replied by nicolas on topic Export Reports
Hi,

We would actually need both a backend and a FTP access in order to look into it directly on your website.
You can provide that along with a link to this thread via the contact form:
www.hikashop.com/support/contact-us.html

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7 years 9 months ago #303342 by Shimoni
Replied by Shimoni on topic Export Reports
Login info was sent.
Thank you so much.
Best Regards,

--Giora

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7 years 9 months ago #303348 by nicolas
Replied by nicolas on topic Export Reports
Hi,

I had forgotten to ask you your HikaShop version and you didn't provide it in your first message as we ask.
That was the issue. You didn't had a patch we've added in HikaShop 4.0.2 which fixes that. Since I had the FTP access I directly added the patch so it's working now on your website too.

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7 years 9 months ago #303428 by Shimoni
Replied by Shimoni on topic Export Reports
Thank you very much
Best Regards,

--Giora


;)

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