Both prices show without tax

-- HikaShop version -- : 6.4.1
-- Joomla version -- : 3.10.12
-- Browser(s) name and version -- : Chrome 155.0

Hi!

The product prices display different prices depending if you are logged in or not.
But it makes no sense cause as you will see in the screenshots, i have added tax rate in the "Default tax category", added that tax category in the product, the product's price is the same in both fields "with or without tax", no access level in the prices and yet in the frondend you will see different prices when you are or not logged in.
I cannot find the issue for this!

Thank you

Hi,

The difference comes from the zone HikaShop uses to calculate taxes. When a customer is logged in, taxes are calculated with the country of their address (Greece, so your 24% rate applies and 19,35484 € becomes 24,00 €). When the visitor is not logged in, there is no address yet, so HikaShop uses the "Main tax zone" setting of the configuration instead. On your site that zone has no tax rule, so guests get the price without VAT.

Your backend screenshot confirms it: in the price edit form, "Price" and "Price with tax" both show 19.35484. The backend calculates the "with tax" value with that same Main tax zone, so when the two are equal it means no tax rate is found for it.

To fix it, go to Components > HikaShop > System > Configuration > Main tab, set "Main tax zone" to Greece (the country of your shop, the same zone as the one used in your tax rule under System > Taxes) and save. After that the backend will show 24 for "Price with tax" and guests will see 24,00 € like logged-in customers.

Also check that your tax rule under System > Taxes is published and that its zone is Greece (or a zone that contains Greece).

The tax zone of a guest is remembered in their session, so test the result in a private browser window (or after clearing your cookies) rather than in a window you already used on the site.