Issue with VAT outside France

-- url of the page with the problem -- : chateau-beaurang.com/
-- HikaShop version -- : 4.7.4
-- Joomla version -- : 4.3.2
-- PHP version -- : 8.1.16
-- Browser(s) name and version -- : No Matter

Hello,

When a customer buys a product on this site, he is not subject to VAT if his address is outside France. I've checked all the settings in the general configuration, see below



On the product, see below



and on variant, see below



But if i go on front end and I want to make te checkout, is it without VAT for an italian address, see below



And with VAT for a french address, see below



It's understandable and I can't see where this is coming from and as I'm not used to managing B2C sites I've never had this problem before. The Hikashop team must have had this problem, given the enormity of my request, and I apologize again... If you can help me it would be a pleasure, thank you in advance.

Hi,

You need to check your tax rules in the menu System>Taxes of HikaShop. There, you must have a tax rule configured with France selected in the "zone" setting of the tax rule, which limits the tax to only users located in France. If you want the tax to be included regardless of the address of the customer, you want to leave the zone setting of your tax rule empty.
I would recommend you to check with your accountant on what tax should be taken for which country. Based on where the products are shipped, and what type of products they are, it could change a lot...
For example, on our website, the tax rate is different for each country in the European Union, and users outside the EU are not taxed.

Thank you Nicolas for your reply.
I saw a part of your answer in this document www.hikashop.com/support/2-uncategorised...urope-vat-rules.html (for information the package doesn't work on J4)
I will modifiy the taxes rules on this website after asking the client for her accounting advices

Hi,

Thank you for your feedback. I've updated the plugin so that it works on Joomla 4.

nicolas wrote: (...)If you want the tax to be included regardless of the address of the customer, you want to leave the zone setting of your tax rule empty.

Well it's impossible to delete the zone, I can only change the zone and not delete the zone already choosen.

ok I was not in the right area, sorry for my last post