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Incorrect Amounts shown on Invoice and Emails
3 years 3 weeks ago - 3 years 3 weeks ago #355883
by Nursecall
Incorrect Amounts shown on Invoice and Emails was created by Nursecall
-- HikaShop version -- : 4.7.5
-- Joomla version -- : 3.10
-- PHP version -- : 8.1
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : None
Hi
Trying to solve an issue with the amounts shown on the invoice and Emails.
We have just switched UK VAT on and made all the changes required.
When at Checkout the values are shown correctly i.e
Checkout Displays the following:
This is correct as it shows the product price ex vat, the total amount of vat, and then the final total including VAT, this is correct
HOWEVER
The email and invoice show as follows (By the way this is a different value product from a test order and is just an example of how it looks):
Red items are incorrectly displayed
As you see here the UNIT PRICE is showing as including VAT
The subtotal is also showing price Including VAT
The VAT Amount is correct
And the total amount is showing the total inc VAT which is correct
So the question is, why is the UNIT Price and Subtotal not showing as ex-vat price like it does in the checkout image, then the rest would make sense i.e Unit Price Plus Vat = Total
This applies to both Emails and Invoices.
If i check the invoice section summary in the BACKEND however it shows the prices correctly
So the issue in in both the email and printable /export invoice only
-- Joomla version -- : 3.10
-- PHP version -- : 8.1
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : None
Hi
Trying to solve an issue with the amounts shown on the invoice and Emails.
We have just switched UK VAT on and made all the changes required.
When at Checkout the values are shown correctly i.e
Checkout Displays the following:
This is correct as it shows the product price ex vat, the total amount of vat, and then the final total including VAT, this is correct
HOWEVER
The email and invoice show as follows (By the way this is a different value product from a test order and is just an example of how it looks):
Red items are incorrectly displayed
As you see here the UNIT PRICE is showing as including VAT
The subtotal is also showing price Including VAT
The VAT Amount is correct
And the total amount is showing the total inc VAT which is correct
So the question is, why is the UNIT Price and Subtotal not showing as ex-vat price like it does in the checkout image, then the rest would make sense i.e Unit Price Plus Vat = Total
This applies to both Emails and Invoices.
If i check the invoice section summary in the BACKEND however it shows the prices correctly
So the issue in in both the email and printable /export invoice only
Last edit: 3 years 3 weeks ago by Nursecall.
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3 years 2 weeks ago #355893
by nicolas
Replied by nicolas on topic Incorrect Amounts shown on Invoice and Emails
Hi,
The price display on the checkout bases itself on the "price with tax" setting of the Cart block of your Checkout workflow, under the Checkout tab of the HikaShop configuration.
The other areas you're pointing at base themselves on the "Show taxed prices" setting under the Taxes section of the Main tab of the HikaShop configuration. So you want to check that setting.
The price display on the checkout bases itself on the "price with tax" setting of the Cart block of your Checkout workflow, under the Checkout tab of the HikaShop configuration.
The other areas you're pointing at base themselves on the "Show taxed prices" setting under the Taxes section of the Main tab of the HikaShop configuration. So you want to check that setting.
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