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CSV Export - Characteristics Field Empty
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Thanks for the report, it seems that some errors were presents.
We have corrected it on our end, and the fix will be available in the next release.
To correct it now, thanks to edit the file "administrator/components/com_hikashop/classes/massaction.php" and replace the function "organizeExportXolumn()" by:
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Thanks
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On my end all the variants have their characteristic value in the csv file.
So I am not able to reproduce your issue on my end.
Are you sure that your variants are valid ? Could you give us screenshots of the variant listing of one product ?
And on another screenshot of the edition page of one of these variants ?
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Do you have a recent version of HikaShop ?
As I am not able to reproduce the issue on my end, could you give me a backend and FTP access in order to debug it directly on your website ?
You can send informations via pm with a link to this topic.
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Thanks Cefnllys
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We still don't have the required information (ftp access, information about your version, etc) so it will be difficult to help you if we don't have answers.Do you have a recent version of HikaShop ?
As I am not able to reproduce the issue on my end, could you give me a backend and FTP access in order to debug it directly on your website ?
You can send informations via pm with a link to this topic.
So no, we can't have any news if we are still waiting for answers.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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Jerome wrote: Hi,
We still don't have the required information (ftp access, information about your version, etc) so it will be difficult to help you if we don't have answers.Do you have a recent version of HikaShop ?
As I am not able to reproduce the issue on my end, could you give me a backend and FTP access in order to debug it directly on your website ?
You can send informations via pm with a link to this topic.
So no, we can't have any news if we are still waiting for answers.
Regards,
well I did PM Xavier with the details a few days ago should I instead PM you with the details instead?
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Xavier filled some elements in your ticket, with a backend access by without the FTP access.
He is currently in holidays so yes, it will be better to send me a PM to complete the credential information in order to be able to make some tests.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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The user account access you provided didn't allow us to access your backend.
Could you double check it ?
We need to look at how you configured your mass action. I'm guessing that maybe some fields are missing from the export and that the mass action system rely on them to be there to get the variants data for the CSV generation or something like that.
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It was actually caused by the space in the name of your characteristic which wasn't taking into account properly by the mass actions export system.
We've modified the way the export is done in order to handle that properly.
It's already fixed on your website and we successfully tested the patch on your website.
For anyone with a similar problem, the patch will of course be included in the next version of HikaShop, and here is the administrator/components/com_hikashop/classes/massaction.php file which you can replace to fix the problem if you don't want to wait for the next release:
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