Multiple Filters seems possible in interface but is not possible to configure

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 4.1.3
-- PHP version -- : 8.1.5
-- Error-message(debug-mod must be tuned on) -- : no error message...

Hi,
I have triggers setup and working when a product of a certain type (Filter Set to order product column -> order_product_id = 1) is set.
But if an order is then cancelled, i'm trying to create a different Mass Action that can have the same filter as above AND Order_status= Cancelled.

When I set the 1st filter, all OK.
When i then add the 2nd filter, I can't choose the order status to filter on.
If i do it the other way around, i can add the order_status cancelled, and then add the order product filter, but cannot choose or specify the filter conditions . .

The same type of issue applies for the Actions section.
I can Add an Action but it wipes out the 1st one.

See attachments if not making sense

Hi,

Try saving the mass action once after adding the actions/filters you want and then you should see the extra options for each action/filter if you edit the mass action.

Hi,
I just tried this and it wipes the first filter that was set correctly...
If you wish, i can provide you a login & url to try on my site. I have some MassActions that are disbled that can be played around with in this manner (as I can't use them anyway, hence they're disabled and nothing in them is a problem if I lose their config)...
En tout cas, si ca peut vous aider...

Hi,

Yes, I'd be happy to have a look at it since we don't have the problem on our end.
Could you provide the necessary credentials and information via our contact form ?
www.hikashop.com/support/contact-us.html
Please make sure you include a link to this thread for reference in your message.

done and done thanks !!

no stress... but did you get a chance to check yet ?

Hi,

Sorry for that. Someone closed this thread on our end without me knowing about it. I suppose they thought you message meant that it was ok now. So you were right to bump this thread.
I've just had a look at your backend and I'm not able to reproduce the problem:
i.imgur.com/6v2LRwI.png
Could it be something linked with your browser ? If you try with another browser do you have the issue ? Which browser and which version are you using ?
Do you see any javascript error in the console (F12) of your browser ?

All on Windows, been using Edge & Edge dev (v103).
i've just tried with Firefox v101 and it seems to behave better...

I'll see how it goes and will let you know.Close the ticket for now and if i get a failsafe way to reproduce what I saw (and over multiple browsers) i'll start a new one.
Anyone else sees this, check if your browser is up to date and try different ones..
Thanks !

I think I have a similar problem.
When I try to set 2 filters, I get no result and the "AND" attribute disappear
I try to select multiple products by product code
Before executing the mass action


After the mass action was executed and no result was returned
I'm doing this wrong?