Skip to main content

Discount being applied twice!

More
12 years 11 months ago #129790 by djmelville
-- url of the page with the problem -- : Checkout
-- HikaShop version -- : HikaShop Business: 2.2.2
-- Joomla version -- : 2.5.14
-- PHP version -- : 5.3.24
-- Browser(s) name and version -- : Firefox 24.0
-- Error-message(debug-mod must be tuned on) -- : Error_message No error message seen

I have a simple discount set up to give a 20% discount when a customer orders 5 items or more totaling $300 or more. It works absolutely fine in testing. However, I recently had a customer place an order of 5 items totaling $300, and the discount they received was $108 when it should have only been $60 for a final total of $240. But somehow the discount is being applied twice. ($300 less 20% = $240) less 20% = $192. I tested it again, and it's still doing it correctly, but somehow in the checkout/process the discount is being applied a second time, and obviously that is not correct.

I have a screen shot attached to show how the discount is set up.

Please Log in or Create an account to join the conversation.

More
12 years 11 months ago #129808 by Mohamed Thelji
Hi,
You maybe have more than one discount applied to your order so can you check and show us a list of your discounts through some screenshots ?
Also you should check the Apply discounts option through "Hikashop->System->Configuration->'Main'->'Taxes'"

Please Log in or Create an account to join the conversation.

More
12 years 11 months ago #129864 by djmelville
This is the only discount I have configured (see attached, and see previous attachment for details).
I have attached a screen shot of the taxes configuration; it is set to apply discounts Before taxes (see attached).

Please Log in or Create an account to join the conversation.

More
12 years 11 months ago #129889 by Mohamed Thelji
Ok, so can I do some tests through your website so that I can reproduce and understand the issue that you are having ? I'll just need a test account and a link to one of the products of the "Leadership Academy" category.

Please Log in or Create an account to join the conversation.

More
12 years 11 months ago #130136 by djmelville
I sent you a private message regarding this ...

Please Log in or Create an account to join the conversation.

Time to create page: 0.167 seconds
Powered by Kunena Forum