Skip to main content

Discount e Coupon not working

2 years 4 days ago #364367 by cesco1701
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 4.4.9
-- PHP version -- : 8.3
-- Browser(s) name and version -- : chrome

Hi, when i setup a new discount or coupon, in HIKASHOP > DISCOUNT, and i publish it, it doesn't work. Error is "Discount not valid".
A configuration screen attached, please let me know, thanks

Please Log in or Create an account to join the conversation.

2 years 3 days ago #364370 by nicolas
Hi,

That "The coupon you entered is not valid" message is the default message when a coupon can't be added to the cart and no error has been returned. This normally should not happen as HikaShop returns an error message specific for each check it does. However, plugins can also refuse the coupon, and they can potentially skip on providing an error message.
Do you use a plugin related to coupons / discounts ? Like AWOCoupon, or our Multicoupon plugin ?
Otherwise, it could also happen with a database issue.
Try to use the "check database" button of the HikaShop configuration. It might help.

Please Log in or Create an account to join the conversation.

Time to create page: 0.041 seconds
Powered by Kunena Forum