Testing Notifications

Could you activate the debug mode of your payment plugin and try again. Then, via FTP, retrieve the payment log file (the location is indicated in the option "Payment log file", under the tab files of the configuration) and upload it in your next post ?

I've gone through that procedure and have found that there are no contents in the safe directory. Screen shot attached.

Hi Nicolas,

I've just tested this again with the same result. No emails are generated, and no log file is generated.

Is there any chance you could access the back end and have a look?

Yes. Send us a back end access and a FTP access to your website and we'll look at all that.

I have emailed you the access details to the back end admin site.

I've changed a bit the code of the email and I added the two lines below so that the customer information is loaded, so that the system can pick up the email address automatically. That seems to have fixed the problem.
$userCl = hikashop::get('class.user');
$data->customer = $userCl->get($data->order_user_id);

AMAZING!

I can't thank you enough! Brilliant product, and even better support!

jac