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HikaAuction Payment error : An order containing that product already exists
5 years 7 months ago #330603
by confidant
HikaAuction Payment error : An order containing that product already exists was created by confidant
-- HikaShop version -- : 4.4.1
-- HikaAuction version -- : 3.0.1
-- Joomla version -- : 3.9.25
-- PHP version -- : 7.4.12
-- Browser(s) name and version -- : Firefox Mac 78.7.1
-- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists
I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification.
First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists"
I checked the Orders page in the back end and there is nothing. What should I do?
-- HikaAuction version -- : 3.0.1
-- Joomla version -- : 3.9.25
-- PHP version -- : 7.4.12
-- Browser(s) name and version -- : Firefox Mac 78.7.1
-- Error-message(debug-mod must be tuned on) -- : HikaAuction Payment error : An order containing that product already exists
I am testing an auction. I have the Collect on Delivery payment option enabled. When a user (me) wins an auction, I click the link in the "you won" email notification.
First it asks to fill in an address, which I did. When I return to the Complete Your Order page ( cookiesandcanvas.ca/index.php?option=com...yment&product_id=458 ) and select my address and click "Proceed to checkout" I get the message "HikaAuction Payment error : An order containing that product already exists"
I checked the Orders page in the back end and there is nothing. What should I do?
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5 years 7 months ago #330671
by Mohamed Thelji
Replied by Mohamed Thelji on topic HikaAuction Payment error : An order containing that product already exists
Hello,
Thank you for your feedback we succeed to reproduce it and we'll try to fix it as soon as possible !
Also, in your case the best solution will probably be to :
- set the "Use hikashop checkout" to YES via "HikaAution->Configuration"
- configure your HikaAuction checkout workflow
- test it again
Kind regards,
Mohamed.
Thank you for your feedback we succeed to reproduce it and we'll try to fix it as soon as possible !
Also, in your case the best solution will probably be to :
- set the "Use hikashop checkout" to YES via "HikaAution->Configuration"
- configure your HikaAuction checkout workflow
- test it again
Kind regards,
Mohamed.
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5 years 7 months ago #330676
by confidant
Replied by confidant on topic HikaAuction Payment error : An order containing that product already exists
I did that and tried again using the same auction. It displays the same error.
Should I try it with a new auction?
Should I try it with a new auction?
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5 years 7 months ago #330703
by Mohamed Thelji
Replied by Mohamed Thelji on topic HikaAuction Payment error : An order containing that product already exists
Hello,
Of course, you should test it again with another auction to test it with the proper "complete your order" link sent to the winner email.
Kind regards,
Mohamed.
Of course, you should test it again with another auction to test it with the proper "complete your order" link sent to the winner email.
Kind regards,
Mohamed.
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5 years 7 months ago #330766
by confidant
Replied by confidant on topic HikaAuction Payment error : An order containing that product already exists
I think that is working now, thanks.
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