Finder Plugin

meteomalta
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11 years 6 months ago #192624 by meteomalta

Finder Plugin was created by meteomalta

How do I find the finder plugin so that I can install it for the BT Smart Seach Component please?

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Jerome
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HikaShop core developer

11 years 6 months ago #192625 by Jerome

Replied by Jerome on topic Finder Plugin

Hi,

HikaShop includes two "search" plugins for Joomla ; one for products an another for categories.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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meteomalta
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11 years 6 months ago #192828 by meteomalta

Replied by meteomalta on topic Finder Plugin

thanks and where do I find these plugins so I can download them please?

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Jerome
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HikaShop core developer

11 years 6 months ago #192832 by Jerome

Replied by Jerome on topic Finder Plugin

Hi,

Like I wrote, HikaShop includes the plugins ; which means that they are in the package and they are installed in the same time than HikaShop.

Regards,

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meteomalta
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11 years 6 months ago #192979 by meteomalta

Replied by meteomalta on topic Finder Plugin

ok both plugins are enabled so why does BT Smart Search not include hikashop when a search is done?

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Xavier
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11 years 6 months ago #193070 by Xavier

Replied by Xavier on topic Finder Plugin

Hi,

Our plugins allow to add the HikaShop results in the search when using the Joomla standard search module.
So if BT Smart Search don't use the standard Joomla search, it is not integrated with HikaShop and so it don't display the HikaShop results.

Or you don't have correctly setted up the HikaShop search plugins, in the settings you must fill valid menu item id, a product listing for the product one, and category for the other one.

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meteomalta
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11 years 6 months ago #193071 by meteomalta

Replied by meteomalta on topic Finder Plugin

my item id and category id are blank in the hika search plugins - what should I insert please?

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Mohamed Thelji
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11 years 6 months ago #193078 by Mohamed Thelji

Replied by Mohamed Thelji on topic Finder Plugin

Hello,
You'll have to use your menu ID which can be found through the menu listing on your menu manager page.

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meteomalta
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11 years 6 months ago #193178 by meteomalta

Replied by meteomalta on topic Finder Plugin

thanks but not quite understanding. Is it any of these (see attached)?

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Jerome
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HikaShop core developer

11 years 6 months ago #193182 by Jerome

Replied by Jerome on topic Finder Plugin

Hi,

Please forget about the "Itemid", it is useful only when the search is working and if you want to provide some specific links to the products/categories.
You can leave the field blank without any trouble...

Regards,

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meteomalta
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11 years 6 months ago #193229 by meteomalta

Replied by meteomalta on topic Finder Plugin

ok so can someone PLEASE tell me why the BT Smart Search works fine with the website but does not search the Hikashop?

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Jerome
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HikaShop core developer

11 years 6 months ago #193273 by Jerome

Replied by Jerome on topic Finder Plugin

Hi,

Our plugins allow to add the HikaShop results in the search when using the Joomla standard search module.
So if BT Smart Search don't use the standard Joomla search, it is not integrated with HikaShop and so it don't display the HikaShop results

We already give you an answer for that.
Please contact the "BT Smart Search" support in order to know more about the component and how it is working.

The HikaShop search plugins are working fine with Joomla or with some search components but we can't help you for a component we don't know and we do not develop.

Regards,

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meteomalta
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11 years 6 months ago #193415 by meteomalta

Replied by meteomalta on topic Finder Plugin

this is strange coz it was the support team at BT Smart Shop who told me to ask you at HikaShop. Can't anyone take responsibility for something that doesn't work?

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Jerome
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HikaShop core developer

11 years 6 months ago #193417 by Jerome

Replied by Jerome on topic Finder Plugin

Hi,

So please use the Joomla search system in order to be sure that you right have configure the HikaShop search plugins.
We can't help you for BT Smart Search but we know how the Joomla search is working.
Then you will see for BT Smart Search.

Regards,

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meteomalta
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11 years 6 months ago #193462 by meteomalta

Replied by meteomalta on topic Finder Plugin

thanks for your reply Jeromoe but BT Smart Search is the ONLY search module that works. All the other search modules including Joomla Search return a blank page for every search. Maybe you can help with this latter issue then.

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nicolas
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11 years 6 months ago #193475 by nicolas

Replied by nicolas on topic Finder Plugin

Hi,

Yes, in that case, turn on the errorreporting and debug mode of the joomla configuration and when you search via the joomla search module, if you get a blank page, you'll get an error message displayed that will help us tell you what to do

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meteomalta
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11 years 6 months ago #193596 by meteomalta

Replied by meteomalta on topic Finder Plugin

Ok I turned it on but I still got a blank page when I tried a search

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Jerome
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HikaShop core developer

11 years 6 months ago #193629 by Jerome

Replied by Jerome on topic Finder Plugin

Hi,

So you should check your PHP error log or change the setting "error reporting level" to "maximum" in your Joomla global configuration.
It should help you to see the PHP error message.
(It is also explained in our FAQ www.hikashop.com/support/faq.html )

Regards,

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meteomalta
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11 years 6 months ago #193634 by meteomalta

Replied by meteomalta on topic Finder Plugin

thanks for your patience and help Jerome but I'm still stuck here with a blank page and no errors at all when I perform a search even though I changed the setting "error reporting level" to "maximum and with the debug mode turned on. I also did not see anything having to do with this in the FAQ you mentioned.

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nicolas
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11 years 6 months ago #193655 by nicolas

Replied by nicolas on topic Finder Plugin

Is the page completely blank ? If so, that it would mean that your server is configured not to display error messages and you'll have to look in the PHP error log of your web server for the fatal error message.
If no, then it probably just means that you didn't configure and activated the HikaShop products search plugin via the Joomla plugins manager.

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