Just a question about Tax Rates and version 4.4.2

Start
Prev
1
Next
End

Lumiga
Topic Author
Offline

Posts: 584
Thank you received: 22
Hikaserial Subscription Hikashop Multisite

2 years 11 months ago #332272

Hi,

There is something that strikes us and we don't know why it is.
Normally line 3 is always at € 0 in recent years, but in the month of April it suddenly stands at € 603.84.
Where does this suddenly come from?

Is this related to an update of version 4.4.2?
What does the website suddenly do with that month?

Month March

Month April

Kind regards,
Lumiga

Attachments:

Last edit: 2 years 11 months ago by Lumiga.

Please Log in or Create an account to join the conversation.

nicolas
Away

Posts: 81540
Thank you received: 13071
MODERATOR

2 years 11 months ago #332274

Hi,

I don't think it's a bug of the 4.4.2. The only thing we changed was the way the order statuses selector works (hence the previous bug you reported).
That must mean someone with a company with a valid VAT number located in Europe purchased something at amount on your website. Or maybe two or several of them.
Note that since you've selected "all statuses", it means that even orders with the status "created" are taken into account, even if they were not paid. So it's possible that the real number you want to take into account for your accounting is several times lower.
Basically, you need to check your orders manually to see what are the orders with that tax rate.

Please Log in or Create an account to join the conversation.

Lumiga
Topic Author
Offline

Posts: 584
Thank you received: 22
Hikaserial Subscription Hikashop Multisite

2 years 11 months ago #332320

Hi Nicolas,

- Every month we have orders from companies with a valid VAT number located in Europe purchased something.
- We only have orders with status shipped when we filter the last month. Alle other orders are deleted.

Normaly when we check older months the VAT in row 3 is empty (see for example last screenshot from April below) but we do have orders with a valid VAT number located in Europe.

So the question is why was line 3 empty in all months before April?

Screenshot-41 March