Facebook pixel event tracking

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  • Hikashop Business
1 year 3 months ago #349154

Is there any plugin for Facebook pixel for ads and conversion tracking?
I use www.facebook.com/business/help/338648233365065 but last month have problems with conversion values. They are wrong for at least one decimal point.

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1 year 3 months ago #349157

Hi,

I'm not following you. This plugin is for J2Store as far as I can see.
Are you asking us for a problem between J2Store and that plugin developed by Facebook ?
Or did you provide the wrong link ?
Or did you modify that plugin to support HikaShop ? What code are you using in that case ?

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1 year 3 months ago #349170

Im using this plugin (atached). Working well with Hikashop till few weeks ago.

[Moderator :]In general and any cases, for the proper functioning of this forum, please do not post files directly here.
Especially if it is a file whose origin MIGHT be of dubious origin.[/Moderator]

Attachments:
Last edit: 1 year 3 months ago by Philip.

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1 year 3 months ago #349174

Hello,

Sorry for this return but as we haven't develop this plugin, and as it has been develop for Joomla and so, is not HikaShop specific helping you will be difficult.

We hope that you will be able to solve your current issue.
Regards

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1 year 3 months ago #349183

I understand that and Im not asking for support for that plugin.
Im asking for recomendation to replace that plugin.

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1 year 3 months ago #349185

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1 year 3 months ago #349273

Their checkout is not working, so I canot buy the plugin. Support and contact is none.

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1 year 3 months ago #349274

Hi,

I don't have an issue on their checkout. What is your problem with it ?
Looking at their checkout, I can see it goes through the website senioriz.com/
You can contact them here:
my.senioriz.com/contact.php

The plugin has been last updated just a few months ago, so it looks like they are still actively maintaining it.

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1 year 2 months ago #350304

As we try to debug this, we found out that fb pixel event fires twice at InitiateCheckout.
Once without dot separator and once with corect price. So the issue is duplicate event and only on checkout.
I cant find where this dulicated event coming from.
Any sugestions?

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1 year 2 months ago #350308

Hi,

Well, I've never seen the code of the plugin. So it's hard to say anything useful.
How about asking the developer of the plugin where you purchased it ? They should be able to provide a useful answer.

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1 year 2 months ago #350317

We allready try that. Their answer is
We do not have such a value in the plugin codes. Maybe this problem is due to interference with some of your plugins. Unfortunately, I did not find the reason.

The thing is that bug is hapening regardles what plugin we use. So I gues must be something in hika checkout page. We do not use any override on checkout. Problem with duplicate events starts after hika update to 4.7.1 .

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1 year 2 months ago #350320

Hi,

HikaShop doesn't has anything related to the FaceBook pixel in it so I don't see how it could be something in HikaShop.

You said that

fb pixel event fires twice at InitiateCheckout

.
So a simple way to check on whether the issue is in the plugin from extensions.joomla.org/extension/extensio...meta-pixel-tracking/ is to disable it. If, after that, you get 0 fb pixel event fires at initiateCheckout, and if you reenable it, you get two, it can only mean that both event fires comes from the plugin.

That's the first thing I would try. If it comes from the plugin, then the developer has to look into it.
And if you still get 1 event fire after the plugin is disabled, it means that you indeed have something else triggering the event fire on your website.

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10 months 4 weeks ago #352856

Hi @nicolas ,
We made the necessary updates. And version 1.0.4 has no issues and is fully compatible with PHP 8 and Joomla 4.

extensions.joomla.org/extension/extensio...meta-pixel-tracking/

If there are any errors& bugs, simply contact us via my.senioriz.com/contact.php or our email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Best regards,
Amin.E
SENIORIZ LTD


Joomla & Hikashop Dev - my.senioriz.com or joomlamax.com
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2 months 1 week ago #359920

Testing now.

Last edit: 2 months 1 week ago by mojweb.

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2 months 6 days ago #359968

Just Released Ver:1.0.6
please re-check


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