PayPal Order Status indicates created and not confirmed.

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1 year 8 months ago #288275

-- HikaShop version -- : 3.3.0
-- Joomla version -- : 3.8.5
-- PHP version -- : 5.6.33
-- Browser(s) name and version -- : Firefox/Chrom

I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing?

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1 year 8 months ago #288295

Hi,

You have the "enable validation mode" setting activated. This means that when the payment are done, you have to validate them on your PayPal merchant account to receive the money. Once done, HikaShop will receive the payment notification from PayPal and the order status should be changed to confirmed.

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1 year 8 months ago #288344

Thanks Nicolas,

I have disabled "enable validation mode" as I don't want to have to validate each transaction. After the transaction the status is still created.

I then tested the transaction on a different PayPal account and the status "confirmed" upon the PayPal transaction. That's good news.

I just need to look into original PayPal account to see why this is happening.

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1 year 8 months ago #288440

I've looked at the original PayPal (doesn't confirm) account and my test account (confirms) and I don't see any indications why orders are not being confirmed with the original one. Any ideas to why this is occurring would be appreciated.

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1 year 8 months ago #288442

Updated PayPal's IPN configuration. Fixed the problem.

Profile >> Profile and Settings >> My Selling Tools >> Instant Payment Notifications >> Notification URL >> www.mywebsite.com/index.php?option=com_h...pl=component&lang=en

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