Hikashop recaptcha plugin does not display on page (contact, registration or pro

  • Posts: 38
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  • Hikashop Business
1 week 1 day ago #312826

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.10
-- PHP version -- : 7.2.24
-- Browser(s) name and version -- : any
-- Error-message(debug-mod must be tuned on) -- : No error


I used the joomla recaptcha plugin but was not able to set it for the product contact, so I tried to install the hikashop custom plugin (I use the same keys) and nothin appears.

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  • MODERATOR
1 week 1 day ago #312828

Hi,

The Recaptcha plugin we provide indeed supports HikaShop contact form.
It's probably an issue with how you setup the plugin. Could you provide a screenshot of the settings of the plugin ?

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  • Posts: 38
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  • Hikashop Business
1 week 16 hours ago #312855

Here is the screenshot. Is there any other setting that needs to be activated?

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  • Posts: 67389
  • Thank you received: 9992
  • MODERATOR
1 week 7 hours ago #312871

Hi,

I'm not able to reproduce the problem on my end.
Also, I don't see the captcha from the HikaShop recaptcha plugin on your Joomla registration form, only the one from Joomla, even though you also activated that option in the plugin.
So this leaves me with 3 causes I can think of:
- the plugin is disabled
- the plugin's access is not public
- the keys in the plugin are wrong
Could you please double check ?

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