The total of your order is too high for all the possible shipping methods

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  • Hikashop Business
3 weeks 7 hours ago #311539

-- HikaShop version -- : 4.2.1
-- Joomla version -- : 3.9.12
-- PHP version -- : 5.6

Hello,

I have an issue with the shipping methods,
the 1st issue is with the free shipping method in which the minimum price is 71euros, this does not work at all.
2nd issue is with all countries except europe (i have created a tax zone and added all other countries there), at the checkout page if i change the Quantity to 5 or more items i get this message "The total of your order is too high for all the possible shipping methods".
I don't understand what i'm doing wrong.

Thank you

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  • Posts: 12181
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  • MODERATOR
2 weeks 6 days ago #311549

Hello,

Firstly, if you're restricting your shipping methods by your order price, then can you set the "Include virtual products price" option of your shipping methods to YES via "Hikashop->System->Shipping methods" and test it again ? Thank you.

If you're still have your issues, you should follow each points of the "Shipping methods" section of our FAQ :
www.hikashop.com/support/faq.html#ship

Kind regards,
Mohamed Thelji.

The following user(s) said Thank You: verzevoul

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