Price wrong at checkout

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1 year 4 months ago #269927

I have another issue now. This software seems like it should still be in beta. When someone checks out it is charging the starting price only. Now we are losing money here.

Here is the closing price:


this is what they were charged at checkout using points for some of the order and selecting cash for the rest.


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Last Edit: 1 year 4 months ago by firestax.

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1 year 4 months ago #269946

Hello,

This software seems like it should still be in beta

HikaShop 3.0.0 and HikaAuction 2.0.0 came out at the same time and both were heavy versions so we fixed every issue that we were having on our end and that customers were reporting, but we didn't had a lot of customers who tested the HikaAuction "Use Hikashop Checkout" option.
So if you found an issue, we will be more than glad to quickly fix it.

We just succeed to reproduce that issue on our end so we'll fix it as fast as possible.

We apologize for any inconvenience this may have caused.


EDIT

Also, note that this issue is only appearing with the new "Use Hikashop Checkout" feature which wasn't tested by a lot of customers, so for the moment the solution can be to disable it via "HikaAuction->Configuration" and use HikaAuction like it's explained on that tutorial :
www.hikashop.com/support/documentation/3...r-first-auction.html

Last Edit: 1 year 4 months ago by Mohamed Thelji.

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1 year 4 months ago #269971

Hello,

We just made a fix regarding that issue, can you download the last HikaAuction version through our website, install it and test it again ?

Thanks a lot for your feedback !

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1 year 4 months ago #269977

Also some can't log in from the link for some reason. I will download the latest version and test.

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1 year 4 months ago #270008

Hello,

Did the last version fix your issue ?

Also some can't log in from the link for some reason. I will download the latest version and test.

Can you give us another temporary back-end access to your website through our contact form so that we can directly test it ?
www.hikashop.com/support/contact-us.html

Thank you !

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