No emails being sent

That's the plugin we've been using all along. If you look back in this thread you'll see you said that was the one that you patched.

Hello,

The Paypal Pro version that I gave you is a new version that will probably be released through the next Hikashop version.
Can you install it on your website and test it, so that we can know if it correctly fixed your issue ?

Thank you.

Where do I download the plugin only from? Can't find it on your site.

Hello,

You'll just have to download it through my last post :
www.hikashop.com/forum/checkout/884572-n...html?start=20#265271

Hello,

Can you try it with that PayPal pro payment plugin version ?

Thank you.

Thanks - completely missed seeing the attachment. Have installed it and will let you know. Thanks again!

The system is still taking the client to the Login page.? Paypal or the Paypal PRO plugin.?

Hi Mohamed

It's taken a while for someone to use a CC, but I can now report it's back to workign correctly, Thank you!!

Hello,

@trogladyte
Good, thank you for your feedback !

@kittdrury
Can you download the last Hikashop version through our website, install it and test it again ?

Thank you.

Dear Mohamed, we have updated the plugin as requested, after putting a product in the basket and clicking on the Paypal button it is still taking us to the login page as attached. Can you please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can send you the login credentials. Thank you. Chris

Hello Chris,

Firstly, can you give us a link to your website so that we can directly test it and check your Hikashop version ?

Thank you.

You have the latest stable version of HikaShop Business: 3.0.1
www.honeysuckleyard.com/index.php
www.honeysuckleyard.com/administrator

All of this information together with the login details were sent yesterday in a EMail through the contact Us page. Best Regards Chris

Alas, this issue has started again. I have reinstalled the plugin you attached to one of your previous posts (I assume that's done through the main Joomla install - couldn't find any way via HS) and we'll see what happens.

however, I don't remember doing an update to HS on or after May 30 2017 (the date the last successful CC email was sent) so this is a huge worry for me and my client. I cannot understand how it was working then suddenly stopped.

So am I right in that emails are not sent until a reply is received from PayPal that the transaction is complete? I ask as suddenly no emails are being sent, so I am assuming that there's a return of some sort from PP that triggers the emails to the client and admin.

Cheers

It's started again.... For no reason emails are not being sent for credit card orders. There was an order on 10/26/17 that behaved correctly. Subsequently, there have been 3 CC orders which have not sent emails, but are showing as Confirmed. PayPal orders are sending emails correctly.

The only 2 I, personally, can't answer to, is:

The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on.
You changed the IPs in the PayPal IPs option of the PayPal plugin. (assuming you mean the 3 credentials by this).

I am asking the client to confirm these are still correct. I have also turned on Debug to see if that yields any further info. The strange thing is:

It was working till a few days ago (October 26) and I certainly haven't altered anything)
The payment plugin is set to set Verified Status to "Confirmed" which all 3 missing orders are showing in HS. That would seem to indicate that PayPal successfully transmitted verification of payment received.