Send confirmation mail to linked other adresses

-- HikaShop version -- : 2.6.0 Business
-- Joomla version -- : 3.4.1

Hi,

I need to get the following done. When a (b2b) customer orders products and gets a confirmation email, I also need to send that email(copy) to his account manager. What makes it more difficult is that different customers have different account managers. So I can not just add an address in the BCC field.

I want to add the emailadress and name of the account manager to the database. This could be the case:
Customer 1 orders > copy confirmation to email Account Manager A
Customer 2 orders > copy confirmation to email Account Manager A
Customer 3 orders > copy confirmation to email Account Manager B
Etc.

Do you have some tips how to get this done?

Thanks very much!

EDIT: I checked out this thread , but that didn't do the trick for me.

Hi,

You can create a custom address field, display it or not in the frontend, fill its value and use this kind of code at the end of the preload part of the desired emails:

if(!empty($data->cart->customfield_name)){
    $this->mailer->addBCC($data->cart->customfield_name);

Thanks. How can I fill the (variable) value of the custom address field? Use some field type?

Hi Nicolas,

Well, I'm responding to the reaction of Xavier. He suggests to use a custom address field for my original question. But his answer is not clear (enough) for me.

This is what I like to accomplish:
When a (b2b) customer orders products and gets a confirmation email, I also need to send that email(copy) to his account manager. What makes it more difficult is that different customers have different account managers. So I can not just add an address in the BCC field.

I want to add the emailadress and name of the account manager to the database. This could be the case:
Customer 1 orders > copy confirmation to email Account Manager A
Customer 2 orders > copy confirmation to email Account Manager A
Customer 3 orders > copy confirmation to email Account Manager B
Etc.

Thanks for your support.

Hi Jerome,

I'm sorry, but I think this is a miss communication... Xavier did give me start, but unfortunately it was not completely clear to me. I gave the same information again because it seemed like Nicolas needed it.

But the point is that I do not want the customer to select his Account Manager. The system needs to do this without the customer seeing it. So I have to do some scripting to make it able to send the copy to the right account manager. The customers are in customer groups so I wanted to use this.

I'm thinking something like, in words, not code:
If customer = in customergroup A then BCC This email address is being protected from spambots. You need JavaScript enabled to view it.;
if customer = in customergroup B then BCC This email address is being protected from spambots. You need JavaScript enabled to view it..
etc.

But I hope for some code to get me started and it was not clear to me where in the custom (address?) fields to place it.

Thanks again.

Hi,

Well, I thought this over and decided to go for the solution Xavier provided after all. However, this does not seem to work.

What I did to test it was the following:
1. I added two custom fields, one addres field and one user field.
2. For a customer I filled these fields with an emailadres.
3. I added the code Xavier gave to the preload screen of the creation notification email.
4. Tested it, but no bcc mail was send (regular emails were send).

I added this code to the preload version:

if(!empty($data->cart->emailusercustom)){
    $this->mail->addBCC($data->cart->emailusercustom);
}
 if(!empty($data->cart->emailaddresscustom)){
    $this->mail->addBCC($data->cart->emailaddresscustom);
}
// Just to test:
$this->mailer->addBCC('example@test.com');

Hmmm, this doesn't work either.

Don't know if your code is wrong, but like said in my previous mail this code does not seem to work:
$this->mailer->addBCC('This email address is being protected from spambots. You need JavaScript enabled to view it.');

I have tested it to see if I got mail this way, but this did not happen. I put it in the preload-screen, at the end.

Are you sure this is right? Is there maybe another code to try, I really need this to work?

Hi,

I also tried adding this code to the HTML-version of the e-mail, but no luck.

Furthermore I tried the following code in the preload version, but this throw a 500-error:

if(!empty($data->customer->emailteama)){
    $this->mail->addBCC($data->customer->emailteama);
}
 if(!empty($data->customer->emailteamb)){
    $this->mailer->addBCC($data->customer->emailteamb);
}

YESSSSS! THIS IS IT!!

This works great. Thanks.

Well, this did work. However, after updating Joomla to 3.6.4. this does not seem to work anymore. BCC-mail is not being send anymore.

Have you got any idea why and how to solve this?

Thanks!