Sending invoices, confirming orders.

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9 years 2 months ago #192069

-- url of the page with the problem -- : superiorimportsltd.uk
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.4.0
-- Browser(s) name and version -- : Firefox latest

Hello.

Help please. I was reading documentation but there is no chapter what i need.
Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order.

Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email.
In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option:
ctrlv.cz/shots/2015/02/25/h313.png
and popup:
ctrlv.cz/shots/2015/02/25/UASv.png

I cant change order status.

Please help me. Thank you very much.

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  • Hikaserial Standard Hikashop Business
9 years 2 months ago #192127

-- HikaShop version -- : 2.3.5 Business
-- Joomla version -- : 3.4.0

Hi LudwigVan
I have the same problem.
You can change status vía edit order in the back-end, but the process via select "drop down" not work find, When I select drop-down status in the back-end, It open a popup window width the website the front-end and the process send email to customer not work

It occur from last update J! 3.4 today.

Best regards
Javier

Javier Ballester
Hikashop Joomla! Magazine in Spanish
Tu tienda Online Joomla! Hikashop
magazine.joomla.org/es/all-issues/februa...enda-online-joomla-3
Last edit: 9 years 2 months ago by Jabatec.

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9 years 2 months ago #192135

I have exactly the same problem as above, since the Joomla update today. I've tried reinstalling Hikashop, but that makes no difference.

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9 years 2 months ago #192148

Hi,

For the documentation, once you are in the order listings or order show page, you can click on the "help" button in the toolbar to see the associated documentation.

About the popup issue, it's related to some modification made in Joomla 3.4.0
For the fix, please see the thread:
www.hikashop.com/forum/5-support-en-fran...ristique.html#192105
Where Nicolas is providing the new version of the popup helper.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: LudwigVan

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9 years 2 months ago #192157

thank you for fast reply and for swiftly resolving the problem.

should i replace php file in hikashop with Nicolas's file?

edit: i just replaced file and still not working. I dont understand FR :/

Last edit: 9 years 2 months ago by LudwigVan.

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  • Hikashop Business
9 years 2 months ago #192175

Hi, I am also getting problems after upgrading to Joomla 3.4
error in backend in the orders see attached



Attachments:

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9 years 2 months ago #192196

Hi Guys.
I have tried this but I am still getting my site in the pop-up.
I have simply replaced the file
administrator/components/com_hikashop/helpers/popup.php
with the one in the zip file.

Help will be appreciated, it is really urgent.

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  • Hikashop Business
9 years 2 months ago #192200

I have gone back to 3.3.6 all now works ok again.

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9 years 2 months ago #192211

Thanks, I was forced to do the same. Now it's all working again.

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  • Hikashop Business
9 years 2 months ago #192218

It's not the Hikashop boy's fault, I also have a problem with the Joomla 'global configuration' on 3.4.

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9 years 2 months ago #192226

Guys hope this issue will be solved without downgrading joomla.
Boys from Hikashop are not guilty. We need to wait for some new update.

Replaced file not work, we should wait.

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9 years 2 months ago #192264

Hi,

That's another bug introduced with the changes on the popup system of Joomla 3.4 yes.
Change the code:

						jQuery('#modal-' + id + '-container').find('iframe').attr('src', url);
to:
						if(document.getElementById('modal-' + id + '-container'))
							jQuery('#modal-' + id + '-container').find('iframe').attr('src', url);
						else
							jQuery('#modal-' + id).find('iframe').attr('src', url);
in the file media/com_hikashop/js/hikashop.js and that will fix the problem.

The following user(s) said Thank You: Jabatec, MSTACE, SarahW, donpeek, stratacorps, LudwigVan

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9 years 2 months ago #192270

Thank you for fast solution Nicolas!
Everythin works.

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9 years 2 months ago #192291

These solutions aren't working for me. What am I missing? The same thing occurs, my website front page pops up the confirm window.

HikaShop Starter 2.3.5
Joomla 3.4

www.aradise.com Joomla Website Designers and Internet Marketing Specialists

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9 years 2 months ago #192307

did you replaced the php file too?

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9 years 2 months ago #192292

Hi,

Please be sure that you have right refresh the javascript cache ; removing the cache from your browser.
For what we tested, the fix is solving the issue so it should be your cache.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 2 months ago #192433

I did included both changes.

What do you mean by "remove the cache?" Do you mean clear my standard browser cache or something else?

www.aradise.com Joomla Website Designers and Internet Marketing Specialists

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9 years 2 months ago #192437

I think try to remove joomla cache also, System>clear cache

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  • Hikashop Business
9 years 2 months ago #192443

That needs to be in HS 3.2.6 ... and they need to get it out. ASAP.. . as you know, when a new install fails, out of the box..

My customer reported it to me.. when they got stuck on an order.. They didn't know what they did to break it..
They have the Essential package so I make a new install on a blank site to try to compare the sites and fix it.. I was surprised when a NEW install did not work..
Thanks.. This gets them going.. ..
Don Peek

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9 years 2 months ago #192472

@Aradise yes your browser cache.

@donpeek we're working on preparing a new release.

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