error in joomla 5

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6 months 1 week ago #356144

-- HikaShop version -- : 5.0.0
-- Joomla version -- : 5.0.0
-- PHP version -- : 8.1

Hi
i have recently updated the hukashop and joomla to version 5.0.0

i'm getting the error i attached in my site in both frontend and backend

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6 months 1 week ago #356147

Hi,

Could you provide a backend and a FTP access in order to check the situation as we're not able to reproduce the problem on our end ?

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6 months 1 week ago #356160

sure ... would you please make this post private ?

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6 months 1 week ago #356161

i cant even create a new user !!
i get the same error when i click the save button

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6 months 1 week ago #356162

Hi,

I can't make this post private. There is no such feature on our forum. You can provide your credentials via our contact form:
www.hikashop.com/support/contact-us.html

Regarding the saving of the user, rename the file pointed by the error to something else via FTP.
You won't get this error anymore. You should normally get another message pointing at the file of a plugin. Rename that file too and you won't get the error anymore. You should then be able to do what you want.

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6 months 1 week ago #356174

when i rename the file "pluginCompatJ4.php"
i get this error :
Class "hikashopJoomlaPlugin" not found

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6 months 1 week ago #356177

Hi,

Yes, that's normal. Activate the debug of Joomla and you'll get a full error message with the file where that class is not found, and you'll be able to rename that file via FTP too, as I was saying.

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6 months 6 days ago #356205

I attached the screen shot of the error when the debug mode is on

would you please tell me which file should I rename ?

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6 months 6 days ago #356207

look i renamed a bunch of files and every time system gives error pointing another file !!

i will send you ftp access and my own super user admin username/password via contact form

please help me solve this problem, i have fall in a big problem

thank you

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6 months 6 days ago #356208

I just sent the aceess info

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6 months 6 days ago #356211

Hi,

When you said that you had updated HikaShop recently, I thought you meant like 2 days ago.
Checking your backend I saw you actually updated HikaShop 3 weeks ago.
So you didn't get the patchs we made during the month of October.
So I've installed the latest build of the 5.0.0 to make sure you have all the patchs and I think it fixed the problem as I'm not able to reproduce the issue anymore. Please check.

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6 months 6 days ago #356212

thank you
i think its because my subscription has expired
i need to renew it

i will check and let you know

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  • Hikashop Business
6 months 1 day ago #356305

Same issue. I was able to resolve the issue by installing the latest UPDATED 5 version HikaShop Business 5.0.0 [2310301745]

Last edit: 6 months 1 day ago by tadosborn.
The following user(s) said Thank You: Philip

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6 months 1 day ago #356308

Hello,

If your are an HikaShop Customer with a valid license (last renewal less than a year) you download the latest version of HikaShop in your Subscription , My Account dropdown => My Subscription.

Regards

Last edit: 6 months 1 day ago by Philip.

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