404 Error

khashiz
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3 years 8 months ago #348190 by khashiz

404 Error was created by khashiz

-- url of the page with the problem -- : Serial consume
-- HikaShop version -- : 4.7
-- HikaSerial version -- : 4.0.1
-- Joomla version -- : 4.2.6
-- PHP version -- : 8.1

Hi.
I have created a menu of type "Serial consume"

the URL of the page is :

ozhangasht.com/ticket_check

however, everything that i put in the input and click submit I get 404 error message, wether it is a valid serial code or no valid

why is it for ?

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Jerome
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HikaShop core developer

3 years 8 months ago #348191 by Jerome

Replied by Jerome on topic 404 Error

Hello,

Can you please update to HikaSerial 4.0.2 ?
We made some improvements regarding the Routing and Joomla 4.
CF : www.hikashop.com/support/documentation/1...erial-changelog.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

The following user(s) said Thank You: khashiz

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khashiz
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3 years 8 months ago #348324 by khashiz

Replied by khashiz on topic 404 Error

Hi
I just bought the HikaSerial Subscription.
I updated the component to 4.0.2 but there is error in site
when I check a code i get the error "0 - Class 'JError' not found"

page link :

ozhangasht.com/ticket

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Jerome
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3 years 8 months ago #348329 by Jerome

Replied by Jerome on topic 404 Error

Hello,

Thank you for your feedback.
Indeed there was still some JError in the component which where not converted into the J4 style.
I uploaded a patched version of the version 4.0.2 in order to replace the JError with a classical Exception.

But for you, instead of having that Joomla error page, you'll get another error message (with the description of the real problem).
I suspect that you have a routing issue but we'd need some confirmation.

Regards,

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khashiz
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3 years 8 months ago #348333 by khashiz

Replied by khashiz on topic 404 Error

so what should i do to fix this problem ?

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nicolas
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3 years 8 months ago #348334 by nicolas

Replied by nicolas on topic 404 Error

Download again the install package of HikaSerial subscriptions on our website and install it again on yours and it will add the patch. It should then remove the JError and you'll then get the real error message. Then, provide the new error message so that we can tell you what to do.

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khashiz
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3 years 8 months ago #348335 by khashiz

Replied by khashiz on topic 404 Error

I just did it.
now the error is this : "404 - Page not found : consume"

ozhangasht.com/ticket

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khashiz
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3 years 8 months ago #348338 by khashiz

Replied by khashiz on topic 404 Error

please tell me how to fix this problem ?
I have already lost 3 days on this bug

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Jerome
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HikaShop core developer

3 years 8 months ago #348344 by Jerome

Replied by Jerome on topic 404 Error

Hello,

The issue you have is related to the J4 routing.
We have to perform tests in order to propose a patch which will solve your solution without moving the issue somewhere else.

In the meantime, we can propose you to override the view "serial / consume" and replace the line

Code:

	<input type="submit" class="btn btn-primary"/>

Code:

	<input type="submit" class="btn btn-primary"/>
	<input type="hidden" name="ctrl" value="serial"/>
	<input type="hidden" name="task" value="consume"/>

So the "ctrl" and "task" values will be sent to the router and it will avoid the mixup you have in your case where Joomla think the task is the controller.

Regards,

PS : Please understand that we're in the weekend and it's generally day off for our support team who also need some rest

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khashiz
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3 years 8 months ago #348357 by khashiz

Replied by khashiz on topic 404 Error

Thank you

I already had the version 4.0.1

Based on your recommendation to update to 4.0.2 I bought a new license which it seems it was not necessary to solve my issue

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khashiz
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3 years 8 months ago #348358 by khashiz

Replied by khashiz on topic 404 Error

You shouldn’t have suggested if you hadn’t been sure about it.

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Jerome
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HikaShop core developer

3 years 8 months ago #348365 by Jerome

Replied by Jerome on topic 404 Error

Hello,

You can re-download HikaSerial 4.0.0 to get the fix.

Regards,

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khashiz
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3 years 8 months ago #348384 by khashiz

Replied by khashiz on topic 404 Error

re-download hikasaerial 4.0.0 ?? or 4.0.2 ?!

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Jerome
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3 years 8 months ago #348399 by Jerome

Replied by Jerome on topic 404 Error

Hello,

We only propose the download of the latest version of our components.
Yes, I was talking about the version 4.0.2 ; my finger slipped.

Regards,

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khashiz
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3 years 8 months ago #348400 by khashiz

Replied by khashiz on topic 404 Error

If there is bug fixes, so why it is still 4.0.2 ? why you do not provide an update ?
you have discovered bugs in the extension, and you dont inform the users to update ?

maybe its non of my business, but I want to know I have wasted my money buying 4.0.2 or not ? because I had 4.0.1

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Jerome
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3 years 8 months ago #348403 by Jerome

Replied by Jerome on topic 404 Error

Hello,

The changelog is available here : www.hikashop.com/support/documentation/1...erial-changelog.html
And the update notification via the Joomla update system is also available when we have enough feedback on the new release.

Regards,

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khashiz
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3 years 8 months ago #348440 by khashiz

Replied by khashiz on topic 404 Error

Ok i saw the changelog

Now i saw my order was refunded

Why is it for ?!

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nicolas
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3 years 8 months ago #348444 by nicolas

Replied by nicolas on topic 404 Error

Hi,

The payment was denied by the bank or PayPal. So the order was noted as refunded automatically.
I'm afraid what your friend did to pay for you didn't work out. You'll have to pay with another payment method. I'm still open to receive your pay with the conditions we were talking about by email last week.

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