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No shipping method message
15 years 6 months ago #10313
by sidneyd
No shipping method message was created by sidneyd
Hey,
I've set up my shop and just tested a transaction but when I select an item and it takes me to the checkout page, I get a message saying "No shipping method found"
What have I missed?
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I've set up my shop and just tested a transaction but when I select an item and it takes me to the checkout page, I get a message saying "No shipping method found"
What have I missed?
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15 years 6 months ago #10320
by nicolas
Replied by nicolas on topic Re: No shipping method message
Hi,
Please check the points of that FAQ: www.hikashop.com/support/documentation/i...ins-listing.html#faq
Please check the points of that FAQ: www.hikashop.com/support/documentation/i...ins-listing.html#faq
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15 years 6 months ago #10550
by sidneyd
Replied by sidneyd on topic Re: No shipping method message
Hey,
I have checked the documentation and a couple of points stand out. Namely where it states
Check that you have the payment view in the checkout workflow option of the configuration
and
Check that you have the shipping view in the checkout workflow option of the configuration
The checkout workflow in my configuration currently reads
login_address_shipping_payment_confirm_coupon_cart_status_fields,end
I have checked the documentation and a couple of points stand out. Namely where it states
Check that you have the payment view in the checkout workflow option of the configuration
and
Check that you have the shipping view in the checkout workflow option of the configuration
The checkout workflow in my configuration currently reads
login_address_shipping_payment_confirm_coupon_cart_status_fields,end
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15 years 6 months ago #10551
by nicolas
Replied by nicolas on topic Re: No shipping method message
Hi,
Your checkout workflow is good.
Today, we also found that there could be such problem with PHP4.
If you use PHP4 on your server, please change the line:
$method->$key = $val;
to:
$methods[$k]->$key = $val;
in the file administrator/components/com_hikashop/classes/plugins.php
Otherwise, if the problem doesn't come from that, your problem lies in one of the points of the documentation page above and if you want more directions, I invite you to post a screenshot of your listing of shipping methods, of your product description and checkout page where you have the error. That way, we will have a clearer view of the problem.
Your checkout workflow is good.
Today, we also found that there could be such problem with PHP4.
If you use PHP4 on your server, please change the line:
$method->$key = $val;
to:
$methods[$k]->$key = $val;
in the file administrator/components/com_hikashop/classes/plugins.php
Otherwise, if the problem doesn't come from that, your problem lies in one of the points of the documentation page above and if you want more directions, I invite you to post a screenshot of your listing of shipping methods, of your product description and checkout page where you have the error. That way, we will have a clearer view of the problem.
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15 years 6 months ago - 15 years 6 months ago #11028
by deborahharrison
Replied by deborahharrison on topic Re: No shipping method message
I tried that PHP line and it has made no difference.
It works fine with Europe but any orders based on the rest of the world get this message.
I don't have an online list of shipping methods. Shipping is automatically counted depending on which country the customer is based (eg Europe, Uk or rest of world)
Product description
It works fine with Europe but any orders based on the rest of the world get this message.
I don't have an online list of shipping methods. Shipping is automatically counted depending on which country the customer is based (eg Europe, Uk or rest of world)
Product description
Last edit: 15 years 6 months ago by deborahharrison.
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15 years 6 months ago #11029
by deborahharrison
Replied by deborahharrison on topic Re: No shipping method message
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15 years 6 months ago #11030
by deborahharrison
Replied by deborahharrison on topic Re: No shipping method message
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15 years 6 months ago #11047
by nicolas
Replied by nicolas on topic Re: No shipping method message
So your problem is different, please send us a back end access to your website via our contact form so that we can check everything.
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15 years 6 months ago #11339
by deborahharrison
Replied by deborahharrison on topic Re: No shipping method message
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15 years 6 months ago #11340
by deborahharrison
Replied by deborahharrison on topic Re: No shipping method message
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15 years 6 months ago #11341
by deborahharrison
Replied by deborahharrison on topic Re: No shipping method message
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15 years 6 months ago #11342
by nicolas
Replied by nicolas on topic Re: No shipping method message
Volume = height*length*width so volume of the basket = 0.13*0*0 = 0
I didn't see a shipping method without a minimum volume restriction for UK in your screenshot.
Couldn't that be the problem ?
The bug I fixed was only appearing when the state field was there but the country didn't had any state so it's not related.
I didn't see a shipping method without a minimum volume restriction for UK in your screenshot.
Couldn't that be the problem ?
The bug I fixed was only appearing when the state field was there but the country didn't had any state so it's not related.
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