Order created notification

Sorry - meant to post this in "How To"

Dear HikaShop

When a customer creates an order on my website, he gets an 'order created' email with the order details, even if the payment is cancelled. This is confusing for customers if they have cancelled payment. They telephone to confirm if the order was cancelled!

Is it possible to send no email at 'created' and only send an email to the customer if the order payment goes through, and the order goes to 'confirmed'?

Otherwise, this is an excellent product & highly recommended.

Many thanks - I hope someone can help.

Best Regards,
Mark.

Hi,

I think that you'll probably find you answer through this thread :

In the Business edition, you have the menu System->Emails where you can customize your emails. There, you can easily publish/unpublish the emails in one click.

Or :

You would have to edit the hikashop_config table via phpmyadmin and change the entry order_creation_notification.published entry to 0.