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Sending invoices, confirming orders.

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11 years 7 months ago #192069 by LudwigVan
Sending invoices, confirming orders. was created by LudwigVan
-- url of the page with the problem -- : superiorimportsltd.uk
-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.4.0
-- Browser(s) name and version -- : Firefox latest

Hello.

Help please. I was reading documentation but there is no chapter what i need.
Is there some tutorial, how to manage orders? How to send invoice to customer, how to confirm order or how to cancel order.

Also, i was testing your demo Hikashop. On demo site, i can easily change order status and let customer know by email.
In my hikashop its different. When i choose change order, pop up will appear and i can see my website in pop up window. Not order status option:
ctrlv.cz/shots/2015/02/25/h313.png
and popup:
ctrlv.cz/shots/2015/02/25/UASv.png

I cant change order status.

Please help me. Thank you very much.

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11 years 7 months ago - 11 years 7 months ago #192127 by Jabatec
Replied by Jabatec on topic Sending invoices, confirming orders.
-- HikaShop version -- : 2.3.5 Business
-- Joomla version -- : 3.4.0

Hi LudwigVan
I have the same problem.
You can change status vía edit order in the back-end, but the process via select "drop down" not work find, When I select drop-down status in the back-end, It open a popup window width the website the front-end and the process send email to customer not work

It occur from last update J! 3.4 today.

Best regards
Javier
Javier Ballester
Last edit: 11 years 7 months ago by Jabatec.

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11 years 7 months ago #192135 by SarahW
Replied by SarahW on topic Sending invoices, confirming orders.
I have exactly the same problem as above, since the Joomla update today. I've tried reinstalling Hikashop, but that makes no difference.

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11 years 7 months ago #192148 by Jerome
Replied by Jerome on topic Sending invoices, confirming orders.
Hi,

For the documentation, once you are in the order listings or order show page, you can click on the "help" button in the toolbar to see the associated documentation.

About the popup issue, it's related to some modification made in Joomla 3.4.0
For the fix, please see the thread:
www.hikashop.com/forum/5-support-en-fran...ristique.html#192105
Where Nicolas is providing the new version of the popup helper.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: LudwigVan

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11 years 7 months ago - 11 years 7 months ago #192157 by LudwigVan
Replied by LudwigVan on topic Sending invoices, confirming orders.
thank you for fast reply and for swiftly resolving the problem.

should i replace php file in hikashop with Nicolas's file?

edit: i just replaced file and still not working. I dont understand FR :/
Last edit: 11 years 7 months ago by LudwigVan.

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11 years 7 months ago #192175 by mohairbears
Replied by mohairbears on topic Sending invoices, confirming orders.
Hi, I am also getting problems after upgrading to Joomla 3.4
error in backend in the orders see attached



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11 years 7 months ago #192196 by allanb
Replied by allanb on topic Sending invoices, confirming orders.
Hi Guys.
I have tried this but I am still getting my site in the pop-up.
I have simply replaced the file
administrator/components/com_hikashop/helpers/popup.php
with the one in the zip file.

Help will be appreciated, it is really urgent.

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11 years 7 months ago #192200 by mohairbears
Replied by mohairbears on topic Sending invoices, confirming orders.
I have gone back to 3.3.6 all now works ok again.

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11 years 7 months ago #192211 by allanb
Replied by allanb on topic Sending invoices, confirming orders.
Thanks, I was forced to do the same. Now it's all working again.

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11 years 7 months ago #192218 by mohairbears
Replied by mohairbears on topic Sending invoices, confirming orders.
It's not the Hikashop boy's fault, I also have a problem with the Joomla 'global configuration' on 3.4.

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11 years 7 months ago #192226 by LudwigVan
Replied by LudwigVan on topic Sending invoices, confirming orders.
Guys hope this issue will be solved without downgrading joomla.
Boys from Hikashop are not guilty. We need to wait for some new update.

Replaced file not work, we should wait.

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11 years 7 months ago #192264 by nicolas
Replied by nicolas on topic Sending invoices, confirming orders.
Hi,

That's another bug introduced with the changes on the popup system of Joomla 3.4 yes.
Change the code:
Code:
jQuery('#modal-' + id + '-container').find('iframe').attr('src', url);
to:
Code:
if(document.getElementById('modal-' + id + '-container')) jQuery('#modal-' + id + '-container').find('iframe').attr('src', url); else jQuery('#modal-' + id).find('iframe').attr('src', url);
in the file media/com_hikashop/js/hikashop.js and that will fix the problem.
The following user(s) said Thank You: Jabatec, MSTACE, SarahW, donpeek, stratacorps, LudwigVan

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11 years 7 months ago #192270 by LudwigVan
Replied by LudwigVan on topic Sending invoices, confirming orders.
Thank you for fast solution Nicolas!
Everythin works.

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11 years 7 months ago #192291 by Aradise
Replied by Aradise on topic Sending invoices, confirming orders.
These solutions aren't working for me. What am I missing? The same thing occurs, my website front page pops up the confirm window.

HikaShop Starter 2.3.5
Joomla 3.4
www.aradise.com Joomla Website Designers and Internet Marketing Specialists

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11 years 7 months ago #192307 by LudwigVan
Replied by LudwigVan on topic Sending invoices, confirming orders.
did you replaced the php file too?

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11 years 7 months ago #192292 by Jerome
Replied by Jerome on topic Sending invoices, confirming orders.
Hi,

Please be sure that you have right refresh the javascript cache ; removing the cache from your browser.
For what we tested, the fix is solving the issue so it should be your cache.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 7 months ago #192433 by Aradise
Replied by Aradise on topic Sending invoices, confirming orders.
I did included both changes.

What do you mean by "remove the cache?" Do you mean clear my standard browser cache or something else?
www.aradise.com Joomla Website Designers and Internet Marketing Specialists

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11 years 7 months ago #192437 by LudwigVan
Replied by LudwigVan on topic Sending invoices, confirming orders.
I think try to remove joomla cache also, System>clear cache

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11 years 7 months ago #192443 by donpeek
Replied by donpeek on topic Sending invoices, confirming orders.
That needs to be in HS 3.2.6 ... and they need to get it out. ASAP.. . as you know, when a new install fails, out of the box..

My customer reported it to me.. when they got stuck on an order.. They didn't know what they did to break it..
They have the Essential package so I make a new install on a blank site to try to compare the sites and fix it.. I was surprised when a NEW install did not work..
Thanks.. This gets them going.. ..
Don Peek

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11 years 7 months ago #192472 by nicolas
Replied by nicolas on topic Sending invoices, confirming orders.
@Aradise yes your browser cache.

@donpeek we're working on preparing a new release.

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