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Hikashop contact form not working after update to 4.1.0
- transmetra
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7 years 3 months ago - 7 years 3 months ago #307706
by transmetra
-- url of the page with the problem -- :
www.transmetra.ch/product/contact/cid-779
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.2
Hi
After Update to 4.1.0 the contact form "ask a question" is not working anymore.
I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time.
How to solve this?
Thanks!
Regards
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.2
Hi
After Update to 4.1.0 the contact form "ask a question" is not working anymore.
I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time.
How to solve this?
Thanks!
Regards
Last edit: 7 years 3 months ago by transmetra.
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7 years 3 months ago #307707
by nicolas
Replied by nicolas on topic Hikashop contact form not working after update to 4.1.0
Hi,
Please make sure you also download again the Recaptcha install package on our website and install it to get the update:
www.hikashop.com/support/documentation/7...-with-recaptcha.html
We've added some patches to the plugin last week to fix issues with changes in the 4.1.0
Please make sure you also download again the Recaptcha install package on our website and install it to get the update:
www.hikashop.com/support/documentation/7...-with-recaptcha.html
We've added some patches to the plugin last week to fix issues with changes in the 4.1.0
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- transmetra
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7 years 3 months ago #307727
by transmetra
Replied by transmetra on topic Hikashop contact form not working after update to 4.1.0
Hi
I did install it but the problem is not solved, still the same.
What now?
Thanks.
I did install it but the problem is not solved, still the same.
What now?
Thanks.
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7 years 3 months ago #307731
by nicolas
Replied by nicolas on topic Hikashop contact form not working after update to 4.1.0
Hi,
You've customized the file product / contact.php via the menu Display>Views.
Remove that customization and add your changes to the new version of the view file. It should then work properly.
You've customized the file product / contact.php via the menu Display>Views.
Remove that customization and add your changes to the new version of the view file. It should then work properly.
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- transmetra
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7 years 3 months ago - 7 years 3 months ago #307738
by transmetra
Replied by transmetra on topic Hikashop contact form not working after update to 4.1.0
Hi
Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me
Thanks a lot for your help!
Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me
Thanks a lot for your help!
Last edit: 7 years 3 months ago by transmetra.
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