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error in joomla 5

3 years 1 week ago #356144 by khashiz
error in joomla 5 was created by khashiz
-- HikaShop version -- : 5.0.0
-- Joomla version -- : 5.0.0
-- PHP version -- : 8.1

Hi
i have recently updated the hukashop and joomla to version 5.0.0

i'm getting the error i attached in my site in both frontend and backend

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3 years 1 week ago #356147 by nicolas
Replied by nicolas on topic error in joomla 5
Hi,

Could you provide a backend and a FTP access in order to check the situation as we're not able to reproduce the problem on our end ?

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3 years 1 week ago #356160 by khashiz
Replied by khashiz on topic error in joomla 5
sure ... would you please make this post private ?

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3 years 1 week ago #356161 by khashiz
Replied by khashiz on topic error in joomla 5
i cant even create a new user !!
i get the same error when i click the save button

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3 years 1 week ago #356162 by nicolas
Replied by nicolas on topic error in joomla 5
Hi,

I can't make this post private. There is no such feature on our forum. You can provide your credentials via our contact form:
www.hikashop.com/support/contact-us.html

Regarding the saving of the user, rename the file pointed by the error to something else via FTP.
You won't get this error anymore. You should normally get another message pointing at the file of a plugin. Rename that file too and you won't get the error anymore. You should then be able to do what you want.

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3 years 1 week ago #356174 by khashiz
Replied by khashiz on topic error in joomla 5
when i rename the file "pluginCompatJ4.php"
i get this error :
Class "hikashopJoomlaPlugin" not found

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3 years 1 week ago #356177 by nicolas
Replied by nicolas on topic error in joomla 5
Hi,

Yes, that's normal. Activate the debug of Joomla and you'll get a full error message with the file where that class is not found, and you'll be able to rename that file via FTP too, as I was saying.

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3 years 1 week ago #356205 by khashiz
Replied by khashiz on topic error in joomla 5
I attached the screen shot of the error when the debug mode is on

would you please tell me which file should I rename ?

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3 years 1 week ago #356207 by khashiz
Replied by khashiz on topic error in joomla 5
look i renamed a bunch of files and every time system gives error pointing another file !!

i will send you ftp access and my own super user admin username/password via contact form

please help me solve this problem, i have fall in a big problem

thank you

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3 years 1 week ago #356208 by khashiz
Replied by khashiz on topic error in joomla 5
I just sent the aceess info

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3 years 1 week ago #356211 by nicolas
Replied by nicolas on topic error in joomla 5
Hi,

When you said that you had updated HikaShop recently, I thought you meant like 2 days ago.
Checking your backend I saw you actually updated HikaShop 3 weeks ago.
So you didn't get the patchs we made during the month of October.
So I've installed the latest build of the 5.0.0 to make sure you have all the patchs and I think it fixed the problem as I'm not able to reproduce the issue anymore. Please check.

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3 years 1 week ago #356212 by khashiz
Replied by khashiz on topic error in joomla 5
thank you
i think its because my subscription has expired
i need to renew it

i will check and let you know

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3 years 6 days ago - 3 years 6 days ago #356305 by tadosborn
Replied by tadosborn on topic error in joomla 5
Same issue. I was able to resolve the issue by installing the latest UPDATED 5 version HikaShop Business 5.0.0 [2310301745]
Last edit: 3 years 6 days ago by tadosborn.
The following user(s) said Thank You: Philip

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3 years 6 days ago - 3 years 6 days ago #356308 by Philip
Replied by Philip on topic error in joomla 5
Hello,

If your are an HikaShop Customer with a valid license (last renewal less than a year) you download the latest version of HikaShop in your Subscription , My Account dropdown => My Subscription.

Regards
Last edit: 3 years 6 days ago by Philip.

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