Need to click Process Order twice at checkout

-- url of the page with the problem -- : www.nicaboyne.com
-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : Chrome OSX
-- Error-message(debug-mod must be tuned on) -- : N/A

My client is complaining because, during checkout (typically he's gotten complaints from users with Paypal), customers are having to click 'Process Order' (the final step after shipping and payment methods are selected) twice to be redirected to paypal.

Is this a known issue or behavior within Hikashop? I saw one other post from a long time ago but no strong leads on root cause: www.hikashop.com/forum/3-bug-report/4265...xt-button-twice.html

Hi,

Please give us screenshots of your checkout settings in HikaShop.
Are you using the "Auto submit shipping and payment methods selection" option ? If not, you should try it.

Thanks Xavier,

Yes, that option is already selected...

Here's some screenshots of our configuration. We're getting calls from customers that they're having problems checking out and my client is rightfully-concerned that he's losing business because some folks wont even both to call if they have problems...

Hi,

I don't see why that would happen then.
I wanted to check the problem directly on your website but I'm not able to access it:
take.ms/SJLG8

Sorry nicolas,

My client got very skittish after his site was recently hacked and setup RSFirewall! to block traffic from non-US IPs. He only services the USA.

I have added what I believe your IP to be to my whitelist and unblocked France. You should be able to access the public-facing site.

I've also PM'd you credentials to view the backend of the site.

Hi,

I was able to access the website and check on the problem.
From what I can see, the problem is that you customized the file "payment" of the view "checkout" via the menu Display>Views and you somehow don't have anymore this code: which handles the auto submit of the payment method and thus avoids the need to click a second time on the finish button.

Exactly right! A previous designer had made some customizations and they prevented changes as updates to the plugin were installed. I did a compare on the PHP and put the customizations on the latest version.

Thank you SO MUCH.