How to configure coupons?

-- url of the page with the problem -- : www.portal-gestao.com
-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.2

Hello,
A customer gets a 30% discount coupon on a product that costs €55.
How can we calculate the right price?
Right price:
* Price: 55
* Coupon: 16,5
* Price before taxes: 38,5
* VAT (23%): 8.86
* Final price 47.36

And this is how HS is calculating the price (see attachment).

Thanks

Hello,

Can you provide a screenshot of your taxes configuration please (in Component => Configuration => HikaShop, Main tab & Taxes part), AND other elements that can explain us better the situation.
Awaiting news from you.

Regards

Yes, have a look at the attachments.
Than ks!

Hello again,

Sorry but I need this :



Like I precised in my previous post :

"in Component => Configuration => HikaShop, Main tab & Taxes part"

Regards

Hello,
Here it is:

Hello,

I try to reproduce your result with a product price without taxe 55.00 Euro and 67.65 with taxe (23%) and a coupon of 30%, and impossible to get your results with your configuration, so we forget something...

Can you provide an Url link to your website AND a frontend/backend access in order to process some tests ?
Precise if your website is on production phase.
And use our Contact us form to provide these elements, add an url link to this topic and notify us here we it's done.

Regards

Yes, I know what the problem is:

The coupon is generated by a tag in Acymailing:



That results in a code like this:

{hikashop_coupon:30|1||2017-09-30 23:59|30|0|1|[name][key][value]|}

BUT, the coupon code has no Product Tax Category:



So you have to add that in the tag generator.

Hello,

Can you try to create (via manual classic way) a coupon with same criteria in order to see if your coupon leads different results from the one created via Acymailing tag.
The point is to see if the issue (strange results in your checkout cart) come from Acymailing coupon creation OR something in your HikaShop configuration.
Awaiting news from you.

Regards

Hello,

Yes, same configurations get the same results:

However, when the product tax category is defined, the price is correct:

Hello,

My customers are complaiting...
Can you please fix this asap? Coupons sent automatically are a critical feature for us...

Thanks!

Hello,

It seems that the issue is up to your HikaShop, and not the AcyMailing integration with HikaShop... And I didn't see what can be the roots of this.
Can you provide an Url link to your website AND a frontend/backend access in order to process some tests ?
Precise if your website is on production phase.
And use our Contact us form to provide these elements, add an url link to this topic and notify us here we it's done.

Regards

Sent, please help.

Hello,

Thanks for waiting and sorry for the issue, here with this message you will find a new hikashop.php file.
You have to replace your in your Acymailing plugin in YourWebsite\plugins\acymailing\hikashop.
After replaced this file, go in your AcyMailing Newsletter configuration, and especially the coupon manager part, you will see a new option in order to set the tax link to your coupons.



That's may solve your issue, hope this will fit your needs and awaiting returns from you.

Regards

Hello,

Proceeded accordingly, but the coupon tag in Acymailing interface seems to be broken...

Hi,

There seems to be an error with the modification Philippe added in the plugin.
Unfortunately, I don't have the modifications on my end as we're on the weekend.

Could you try again with the "error reporting" setting of the Joomla configuration activated ?
That will display an error message you can provide which will allow Philippe to easily fix the issue on monday.

Hi,

Here it is:

Hello,

Sorry for the delay, I analyse the code and I think I get the root issue, can you go to your plugin code in YourWebsite\plugins\acymailing\hikashop, and replace this around line 580 :
For this :
Hope this will solve your issue, and awaiting news from you.

Regards

The product tax category is now displayed, but the coupon is invalid!

Hi,

I've checked on my end but the modifications of Philippe properly generate coupons with their tax category selected now.
Did you recreate your coupon tag in the newsletter ? There is an extra parameter that is necessary in order to select the tax category and you need to select it if you want it to be selected in the coupons that are generated.