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11 years 4 days ago #214887 by sedonasky
ShipStation was created by sedonasky
-- HikaShop version -- : 2.5.0 Essential
-- Joomla version -- : 3.4.4
-- PHP version -- : 5

Hikashop had a Shipstation plugin page but then it was removed (I believe because there were technical issues).

When do you believe the Shipstation will become available again?

Thank you

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11 years 4 days ago #214897 by Jerome
Replied by Jerome on topic ShipStation
Hi,

The plugin has not been officially release yet ; but it was available in beta test.
So :
- No we do not remove it ; the documentation page didn't have appropriate ACL and I fixed it.
- No there is no major technical issue, for the most I know, the plugin is still under tests.
- The plugin should be available for everyone, as soon as possible.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 days ago #214972 by sedonasky
Replied by sedonasky on topic ShipStation
Will someone post to this thread when it is working? Our programmer tried to install it but had technical issues so we could not get it to work.

Can someone please let us know when this link is working (or is there another link?):
www.hikashop.com/support/documentation/i...&view=article&id=262

Thank you

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11 years 3 days ago #214983 by Philip
Replied by Philip on topic ShipStation
Hello sedonasky,

The Shipstation plugin will be available very soon and so his tutorial too, I will post here to announce it.

Anyway, can you send us (Support -> Contact us) a screenshot and any helpful details?
I'm pretty sure that this issue is just from a bad configuration, but we never know!

Regards,

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11 years 2 days ago #215239 by sedonasky
Replied by sedonasky on topic ShipStation
Here is what our programmer says.

"I am unable to add any more custom channels on shipstation website admin interface to make screen shots. The current plan only allows three channels to be added there."

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11 years 1 day ago - 11 years 2 days ago #215240 by Philip
Replied by Philip on topic ShipStation
Hello,

It seems that this issue is for Shipstation help side, did you contact them?
Anyway, as promise the plugin is now back, you can reach the tutorial : here .

Regards,
Last edit: 11 years 2 days ago by Philip.

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10 years 11 months ago #216143 by jawadakr
Replied by jawadakr on topic ShipStation
Hi
i am getting this message now.

We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: ''

and using directly the plugin url is not returning my any xml file as well.

thanks

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10 years 11 months ago #216272 by Philip
Replied by Philip on topic ShipStation
Hello,

Can you make a screenshot of the screen error AND tell what "URL to Custom XML Page" did you enter?

thanks,
The following user(s) said Thank You: jawadakr

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10 years 11 months ago #216493 by jawadakr
Replied by jawadakr on topic ShipStation
Hi Phillip

here we go. please check the attached screenshot. i am using this url per instruction before in one email.

www.urlremovedduetoprivacy.com/index.php...hop&ctrl=shipstation

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10 years 11 months ago #216503 by Philip
Replied by Philip on topic ShipStation
Hello,

Unfortunately there is lot of possible troubles, can you pass me the address of your site by the contact form ?

Regards,

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10 years 11 months ago #216549 by sedonasky
Replied by sedonasky on topic ShipStation
I just sent the login info (Jawadakr and I both work on this site).

Thank you

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10 years 11 months ago - 10 years 11 months ago #216567 by Philip
Replied by Philip on topic ShipStation
I proceed some test with your address site, and I think I have a part of the answer.
It's impossible for me to access to your website (test make with two navigator and on different computer)
So if it's impossible to me, it's quite sure that Shipstation test can be process...

Regards,


Last edit: 10 years 11 months ago by Philip.

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10 years 11 months ago #216640 by sedonasky
Replied by sedonasky on topic ShipStation
Yes, feel free to test by creating a new test product, or whatever you need to do.

Of course just do not do anything that could break the current cart.

Thank you

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10 years 11 months ago #216662 by Jerome
Replied by Jerome on topic ShipStation
Dear sir,

Did you read the Philippe's message and take a look at the screenshot ?
Just to perform a little quote :

It's impossible for me to access to your website

I really don't know how to reformulate that sentence without just paraphrase it.
And I can't understand your message, posted 3 minutes after the previous message, with the context of the previous message and his screenshot.

So please, take few minutes to read and analyze the answer the HikaShop support team gave you.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 11 months ago #216785 by sedonasky
Replied by sedonasky on topic ShipStation
Apologies, our server must be blocking your IP. Please go to whereismyip.com and email us your IP.

Thank you

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10 years 11 months ago #216790 by Jerome
Replied by Jerome on topic ShipStation
Hi,

Your server is not just blocking our IP ; it is blocking a huge range of IP and on different providers (we tested around 10 different IPs)
That's mostly why we think that your server is also blocking shipstation, like Philippe explained you in his message.
So, once again, please check your server configuration, because it's not possible in France (or other places in Europe) to access to your website.

And you can see it by yourself : www.proxysite.com/

Please also note that you can contact the shipstation support in order to have their support and have more details about the error.
Because, in some ways, your current issue is in the shipstation configuration in their website... Which is currently not related to our plugin.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 11 months ago #217213 by natselection
Replied by natselection on topic ShipStation
I'm having this same issue. Trying to add the channel in shipstation gives me the same error:

Store Configuration
We received an error testing the Custom store: Invalid XML. Error: 'Root element is missing.' We received: ''

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10 years 11 months ago - 10 years 11 months ago #217253 by Philip
Replied by Philip on topic ShipStation
Hello,

Here is some news, in ShipStation plugin tutorial, thanks to check the Issue Faq, Here .

If after processing all checks, the trouble remains, send us your website address with "Contact Us"
Support -> Contact Us.

Regards,
Last edit: 10 years 11 months ago by Philip.

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10 years 11 months ago #217300 by jimbattle
Replied by jimbattle on topic ShipStation
I've got the store connected but it's not pulling in the orders. I've attached a screen shot. Thanks.

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10 years 11 months ago #217330 by sedonasky
Replied by sedonasky on topic ShipStation
Our Shipstation is connecting, but after the first order we got this error on the bottom of the Hikashop email to the seller:

Notice: Undefined offset: 2 in /home/colos/public_html/plugins/system/shipstation/shipstation.php on line 589

Notice: Undefined offset: 1 in /home/colos/public_html/plugins/system/shipstation/shipstation.php on line 589
carrier: service: tracking number:

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