FedEx issue with heavy orders without product dimenions
-- Joomla version -- : 3.7.3
-- PHP version -- : 5.6.30
-- Browser(s) name and version -- : Any
-- Error-message(debug-mod must be tuned on) -- : The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1.
Pretty much the exact same problem as in
www.hikashop.com/support/forum/shipping-...imenions.html#273716
I have build 1707101222 installed.
FedEx Ground (Home Delivery) hit 70+ lbs and gets this error message:
The FedEx request failed with the message : Package 1 - Group package count must be at least a value of 1.
And FedEx Ground (not the Home Delivery version) hits 150+ lbs and it gets the same error.
As with the UPS issue, if I put in the dimensions on the products, then the error goes away and it breaks things up in separate packages just fine.
Looks to me like the same patch needs to be applied to the FedEx plugin too.
Currently the site is only configured for FedEx Ground so we don't get the error nearly as often given it doesn't trigger until 150+ lbs.
But we really want to enable FedEx Ground (Home Delivery) which triggers at 70+ lbs.
Use the Tomato Basil Bruschetta product if you want, it is exactly 1 lb. so quantity 151 will trigger the error.
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I just checked the code of the FedEx shipping method and it should work fine and shouldn't need the fix that we made on the UPS shipping plugin.
Can you show us some screenshots of how your configured it so that we can properly reproduce it on our end ?
Thank you.
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Only way to make it work is to have dimensions set on all products in the order.
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I just tested it with :
- 1 75 lb product in my cart, result : FedEx Ground (Home Delivery) not available
- 3 60 lb products in my cart, result : FedEx Ground (Home Delivery) service available (3 packages sent)
I also tested it for the FedEx Ground service, and it worked fine on my end. Can you download the last Hikashop version through our website, install it and test it again, so that we can be sure that you're testing it with the last FedEx shipping plugin version ?
Thank you.
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Same result.
Again, if you set any kind of dimensions set on the product, it will work.
The problem only occurs when no dimensions are set (regardless if I have Use Dimensions set to Yes or No in FedEx method).
I even tried using a "60 lbs." product, again same results.
I also updated our internal dev site to the same latest version and it also gets the same error message on a complete different setup/site, FedEx account, and product configuration.
SO it isn't just isolated to this one site nor to any one specific FedEx account too.
Debug output as follows:
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I succeed to reproduce your issue when removing product dimensions, so we have added a fix through the last FedEx shipping plugin version.
Can you download the last Hikashop version through our website, install it and test it again ?
Thank you.
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Is that the right build?
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You have download the new package a bit too fast.
Mohamed asked the team to update the production package but because Nicolas was working on another patch, the update has been a bit delayed.
It should be good now.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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Thanks.
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We've been having Fedex Ground issues and the prices calculated are much lower than what FedEx actually charges.
We have weight and dimensions for each product but the prices still come low ex.
Product
weight: 3.5 lb
dimensions: 24 by 12 by 12 in
The price calculated by FedEx plugin for Ground shipping is: $13.01, but an estimated shipping on the FedEx site is $94.19
That's a huge difference.
I am testing to send this from zip code: 08852 to zipcode: 98109
- Joomla 2.5.28
- Hikashop component has been updated to the most recent business version: 3.2.0 with hope that it would fix the problem
- SOAP is enabled
Is there a separate update to Fedex Shipping plugin?
Attached are screenshots of configuration.
Thank you for any help with this! I tried different settings and nothing works.
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Did you also test it with the "Group packages" option of your shipping configuration page set to NO ?
If not can you test it and see if the returned price is better ?
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The post code that you have to set through the FedEx plugin configuration is supposed to be your post code from which you are sending your packages.
Also I tested it on my end and it seems to be working fine, it's correctly displaying rates returned by the FedEx shipping platform. Note that the FedEx shipping plugin is only supposed to send to the FedEx platform information about your order, and then display rates returned by the FedEx shipping platform.
Yes, I tested with grouped packages and that does not change anything.
Did you tested it with that option set to no ?
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Thanks!
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In that case you should probably enable the "debug mode" to have through your Checkout the response received from the FedEx shipping platform, and also the request that was sent by the Hikashop FedEx shipping plugin which will probably help you if you want to ask more information about it to the FedEx support.
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It kicks back $53.19 for me Ground with the note from FedEx that "Dimensional Weight of your package(s) was used to calculate your rate."
If you use just the weight and ask for a quick estimate on www.fedex.com , it gives you the $13.01.
Same as what he was seeing on from his HikaShop plugin.
I'd say the Dimensional Weight data is not being passed along from HikaShop's plugin to FedEx.
anusia be sure to look for that in the debug information, if you don't see it that is likely why there is a difference.
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Anna
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