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paypalpro not sending emails

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10 years 2 months ago #244984 by Farang
paypalpro not sending emails was created by Farang
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 2.5.28
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : any
-- Error-message(debug-mod must be tuned on) -- : none

Hi

The paypalpro plugin isn't sending any emails to customers or to the site owner after Hikashop update
I can see it created the order in the admin but no emails are sent

I've checked the server log and can't see any issue there

I did read the other recent thread on the same subject but not sure if its relevant

thanks
Paul

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10 years 2 months ago #244987 by nicolas
Replied by nicolas on topic paypalpro not sending emails
Hi,

The email issues that you read about were caused by the latest version of Joomla (the 3.5.1) which changed the way to call the email sending library. And that was fixed with HikaShop 2.6.3.
It shouldn't have any repercussion for HikaShop 2.6.3 on Joomla 2.5.28.
Go in menu Customers>Emails history. There you can check the emails being sent by HikaShop.
Do you see the emails there ?
If yes, then it would point out to an issue with the email server on your hosting.
If no, then it would point out to an issue with the email settings in the HikaShop configuration or in the settings of the emails that you can configure via the menu System>Emails.

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10 years 2 months ago #245040 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi Nicolas

Email history for the paypalpro is not showing any emails sent, emails are sent for the other paypal payment and account details

I'm not sure where to look for regarding hikashop configuration or settings in the emails - I'm concerned I may break the ones that are being sent out

Thanks again
Paul

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10 years 2 months ago #245065 by nicolas
Replied by nicolas on topic paypalpro not sending emails
Hi,

Then please check the emails via the menu System>Emails. If you deactivated any, try to reactivate them.

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10 years 2 months ago #245095 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi nicolas,

They are all published bar the ones not used

I've attached a screenshot

Thanks
Paul

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10 years 2 months ago #245100 by Mohamed Thelji
Replied by Mohamed Thelji on topic paypalpro not sending emails
Hello Paul,

Can you edit the file "Paypalpro.php" and add this line :
Code:
$do = true;
Just after :
Code:
function onAfterOrderCreate(&$order, &$do) { $this->loadOrderData($order); $this->loadPaymentParams($order); if($this->app->isAdmin()) return true; if(empty($order->order_payment_method) || $order->order_payment_method != $this->name) return true; if(empty($this->payment_params)) return false; if(!empty($this->transaction_id)){

And test it again ?

Thank you.

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10 years 2 months ago #245176 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi Mohamed,

I see two files named like that should I add it to both?

/farangshop.co.uk/plugins/hikashoppayment/paypalpro

/farangshop.co.uk/administrator/components/com_hikashop/extensions/plg_hikashoppayment_paypalpro

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10 years 2 months ago #245177 by Farang
Replied by Farang on topic paypalpro not sending emails
Is this what the file should look like with the added line?
(file attached)

Cheers
Paul

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10 years 2 months ago #245179 by Jerome
Replied by Jerome on topic paypalpro not sending emails
Hi,

Joomla plugins are in the folder "plugins/".
HikaShop stores a copy of his plugins under "extensions" in order to be able to re-install them if necessary.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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10 years 2 months ago #245241 by Farang
Replied by Farang on topic paypalpro not sending emails
Thanks I've added the file to /plugins/hikashoppayment/paypalpro

I'm not sure if the edit I attached above is correct as its not working at the moment

Cheers
Paul

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10 years 2 months ago #245287 by Mohamed Thelji
Replied by Mohamed Thelji on topic paypalpro not sending emails
Hello Paul,

That's weird, can you send us a temporary FTP access to your website so that we can check it for you ?
You can send it through our contact form, please don't forget to specify a link to that thread in your message :
www.hikashop.com/support/contact-us.html

Thank you.

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10 years 2 months ago #245464 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi Mohamed,

I sent two emails yesterday - my apologies was a bit tired so the first email didn't actually include the ftp details
I resent immediately once I'd realised

Many thanks
Paul

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10 years 2 months ago #245511 by Mohamed Thelji
Replied by Mohamed Thelji on topic paypalpro not sending emails
Hello Paul,

It's ok, I just added the modification on your "paypalpro.php" file can you test it again and tell me if emails are correctly sent ?

Thank you.

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10 years 2 months ago #245554 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi Mohamed,

I just placed a test order and no emails sent or received

Cheers
Paul

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10 years 2 months ago #245561 by Mohamed Thelji
Replied by Mohamed Thelji on topic paypalpro not sending emails
That's weird, I correctly replace the code of your PayPal pro plugin. Can you also give us a temporary access to your back-end so that we can directly check and test it ?
You can also send it through our contact form, please don't forget to specify a link to that thread in your message :
www.hikashop.com/support/contact-us.html

Thank you.

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10 years 2 months ago #245758 by Farang
Replied by Farang on topic paypalpro not sending emails
Contact form email sent

Many thanks
Paul

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10 years 2 months ago - 10 years 2 months ago #245829 by Mohamed Thelji
Replied by Mohamed Thelji on topic paypalpro not sending emails
Hello Paul,
After a lot of tests, we figured out from where the issue was coming so, can you edit your "Paypalpro.php"" file and change these lines :
Code:
$class = hikashop_get('class.cart'); $class->cleanCartFromSession();
By :
Code:
//$class = hikashop_get('class.cart'); //$class->cleanCartFromSession();
and test it again ?

Thank you.
Last edit: 10 years 2 months ago by Mohamed Thelji.
The following user(s) said Thank You: Farang

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10 years 2 months ago #245861 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi Mohamed,

I think its working will confirm or not with the shop owner tomorrow / today

Cheers
Paul

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10 years 2 months ago #245948 by Farang
Replied by Farang on topic paypalpro not sending emails
Hi Mohamed,

The owner has confirmed it is working as expected :)

Cheers
Paul
The following user(s) said Thank You: Jerome

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10 years 2 months ago #246000 by Farang
Replied by Farang on topic paypalpro not sending emails
Am I able to upload the plugin to other sites? - just wondered if the download had been updated?

Thanks
Paul

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