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Paypal adding ales tax for New Jersey

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10 years 2 months ago - 10 years 2 months ago #245261 by hsojhsoj
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- Error-message(debug-mod must be tuned on) -- : A Paypal notification was refused because the amount received (35.26USD) is different from the order amount (32.95USD)

I don't have sales tax setup on my site. For some reason, when someone from New Jersey made a purchase on my site they were charged sales tax from paypal. This resulted in conflicting payment totals which resulted in this message:

A Paypal notification was refused because the amount received (35.26USD) is different from the order amount (32.95USD)
Check the documentation concerning this issue at www.hikashop.com/index.php?option=com_up...-paypal-error#amount
This notification was for the order E1J00 on the website www.ticktocknaturals.com/


I've seen a few forums with this message as the topic, but the conditions don't quite seem the same as mine. I have tried turning off "send details of the order" because that was a fix for many people with this message, but I am not sure if it will help under the conditions of my problem.

Is there a particular fix for this in my case? Thanks.
Last edit: 10 years 2 months ago by Jerome. Reason: remove confidential information

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10 years 2 months ago #245267 by nicolas
Hi,

Your problem is indeed different. You have sales tax configured in your PayPal merchant account. You need to deactivate that:
developer.paypal.com/docs/classic/admin/...tings/#id08A9ED00LTU

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10 years 2 months ago #245476 by hsojhsoj
Thanks for the quick reply. That was indeed the issue.

It turns out that the site does need to collect tax from only New Jersey. Is there a way to let hikashop know that this tax is going to be collected on paypal or should the sales tax be configured in hikashop? There are often slight tax differences between zip codes and I wouldn't necessairly want to setup each one for the whole state.

If the sales tax is configured on hikashop with the way paypal is currently setup, would it now add tax upon tax? (basically, would I then need to delete tax collection from paypal?)

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10 years 2 months ago #245483 by Jerome
Hi,

Is there a way to let hikashop know that this tax is going to be collected on paypal

No there is no way.

If you want to handle US taxes ; please use plugins designed for that (taxcloud, Avalara)
www.hikashop.com/support/documentation.html - Integrations

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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