Full payment via point system doesn't generate an email with invoice

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.24
-- PHP version -- : 7.3.26

Hi,
we use the payment via points system and also the attach invoice PDF plugin.
Actually if a user pay in full the cart with point, the email of confirmation of payment is not sent and also the invoice.
I saw some thread and especially this one : www.hikashop.com/support/forum/payment-m...-points-payment.html
Speaking about a patch present in v4.2
But we are on 4.3.0 (not yet in 4.4.0 for some reasons) and it doesn't work, we still don't receive any email confirmation.
Could you tell me if the problem is fixed or ?
Thanks !
Olivier

Hi,

That's not a problem to be fixed. This depends on how your shop is configured.
When you use the points to pay for the order, the total amount of the order is 0, which removes the payment method from the order.
So at the end of the checkout, the order is just created with a total amount of 0 and the default order status, which by default is "created".
So if you configured your confirmation email and PDF to be sent when the order is "confirmed" (which normally happens after a customer has paid via a payment method), it's normal that these are not sent.
The solution however is already on your website. HikaShop comes with a "validate free order" plugin that you can activate and configure via the Joomla plugins manager so that orders created with a total amount of 0 will be confirmed, which will then trigger the confirmation email and PDF to be sent to the customer.

Thanks it worked !