Sub category not displayed in add product admin page

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5.32

Hi to all,
i have a problem related to the sub-categories display.
In my e-commerce i have categories, sub-categories and sub-sub-categories. When i try to add a product to a sub-category, the system don't display it. See the image in attachment that explain better the problem. Categories marked in red have sub-categories, but they are not displayed.
This problem happens only for the catgories marked in red, it's very strange.
Can you help me please?

thank you.

Hi,

Try to click on the "rebuild" button of the Categories listing of the HikaShop backend and see if that helps.

Hi Nicolas,
no, this not solve the issue, after the rebuild the problem is still present.
I don't understand why it's happens, any solution?

Bye.

andrea

Hi,

Then try updating to the latest version of HikaShop. We've added some patches to avoid issues with some servers regarding the category selector that might help.

Hi, i try but it's a big problem, we are blocked.

Hi, i upgrade the Kikashop version but the problem is still not solved. Categories don't work as expected. Can you check it on my website please? We cannot work with this problem.

thank you

Hi,

Yes. Please provide a link to this thread and the necessary information to access your backend and check your settings via our contact form:
www.hikashop.com/support/contact-us.html

ok, thank you, i'm going to send all the data to access the website via your contact form.

thank you

Hi,

I'm not able to access your website backend:
take.ms/ZCaw3
The frontend displays fine though.
Do you know about that ? Is it maybe some security system ?

Hi Nicolas,
i sent you a private message with the solution.

thank you.

andrea.

Hi,

Thanks, I was able to access the website. Your issue comes from the categories:
take.ms/CJ2sj
The root category is not the root category anymore and it meses the whole system.
So the solution is actually the same as here:
www.hikashop.com/forum/product-category-...ith-root.html#239839
It come from something you did when editing the categories in an invalid manner.

Hi Nicolas, thank you very much, i solved deleting the bad root category and assigning the 0 value to the the new root category.
You are the best!

andrea.