Reorder Error: Limit reached

-- url of the page with the problem -- : jetservice-envelope.com/shop/
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.4.37
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : Limit reached. You can't add the product:

when a customer tries to use the Reorder button, this is the error message they receive.

Limit reached. You can't add the product:

There are no limits set on the products.

Hi,

This indicates that a product couldn't be added to the cart because the product has a limit, or doesn't have any stock, or has been unpublished, or deleted, has its sale period ended, etc.
So please check on that.

The Quantity is set to Unlimited on the main product and all the variants. There is no sale. It hasn't been unpublished or deleted.

Hi,

Please check that you do not have any "limit" configured in your backend (under the menu : HikaShop > products > limits)
Having screenshot of your configuration and some details to reproduce the issue will help us to understand
Even if you give us some information in your previous message, there are a little bit too vague to help us to help you.

Regards,

There doesn't seem to be a : HikaShop > products > limits option. Under products I have: Add a product, Products, Categories, Characteristics, Brands, Badges, Import.

As for the screenshot, what particular section of the configuration did you want?

Hi,

You can see the limits via the "limit" button of the Products listing on versions before the 2.4.0

It could also be that you have some free product or options in your order and that you have the option "display add to cart button for free products" turned off in the Hikashop configuration.
It could also be that you have some options of the product without stock, unpublished, not on sale anymore, etc.

I just updated the software to 2.4.0. There is nothing under the Limits menu item and the "Display 'add to car' button for free products" is set to yes. But the products are not free. They all have prices. All set to unlimited.

Could you provide a backend access to the website in order to check your settings, a FTP access in case we need to add debug, and the test user account you're using for the "reorder" and a link to the orders listing page of the frontend so that we can reproduce the issue ?
Please use our contact form and include a link to this thread in your message:
www.hikashop.com/support/contact-us.html

Done.

Hi,

The front-end user you send us is not working

Username and password do not match or you do not have an account yet.

But I used the admin access in the front-end and reproduce the issue.

I saw that I couldn't re-order the test order you made but ; when I looked at the order in the backend, I saw that the product does not exist anymore.
So, that's why HikaShop can't re-order, the content of the order does not exist anymore.

Regards,

I don't understand how you can say the product doesn't exist, because it does. No product has a quantity limit. Now all products have a custom entry for address. The clients are suppose to be able to reorder that shipment without having to retype anything.

Hi,

Because it's simple, the product does not exist anymore in the order that you are testing.
Just open the order in the backend : /administrator/index.php?option=com_hikashop&ctrl=order&task=edit&order_id=59

And you will see the product "#10 Regular Corner Card & Logo: Black & Green 24lb white wove Front 500 Without "Confidential" tagline".
You can click on the product link to see the product page or you can click on the little arrow to open a new window on the edition of the products.

You will see that the product with id 1154 does not exist anymore as a product.
Even if I go in the product listing, I display all products (all sub elements with all types), I can't see the product 1154
I can see the product 1151,1152,1153 and then the product 1163,1164,1165 (and yes, I sorted then by ID).

So when I told you that the product does not exist anymore ; It's mostly because I see it and I checked it.

Regards,

So if I made any changes to the title of a product variant, it will effect future of those order?

Also the custom field, in this case the address printed, doesn't seem to be copied on Reorder.

Hi,

No, if you change the name of a product variant, or even a value of a characteristic, it won't change the id of the variant/product and thus won't be a problem for the reorder system.
But if you delete the variants, the products, or remove the characteristics from the product and the add them back, the elements will be deleted and new ids will be assigned to the new elements and thus the system will not be able to add the elements of previous orders in the cart for a new order as these elements won't exist anymore. And you don't want your customers to be able to purchase things that you're not referencing anymore.

It's normal that the address is not copied on reorder. Remember that it is a "reorder" button, not a "copy" button.
When you use the copy button of the backend, yes, you'll have a new order with all the elements from the original order in the new order.
But with the reorder, the system has the user go through the checkout again. That allows him to select/enter another address, add more products if necessary, select a different shipping method, etc. That is necessary.
Suppose that you purchase something on such website, move to a different place and reorder a previous order. If you were not able to change the address of the new order, the goods would be delivered to an address were you don't live anymore.

Sorry if I was unclear. The "address" I am referring to is a custom field. The customer's a ordering custom printed envelopes and want the ability to reorder an order they have already done, so they don't have to reenter the address field (custom field).

Hi,

What kind of custom field is that ?
Custom address fields shouldn't be a problem since the customer can just select an address he already have in his user account.
Custom item fields should be copied along with the products in the new cart.
Custom order fields are not prefilled with the old order data. It might be welcomed in some cases but for most cases it's not. For example, if you have a delivery date selection for the order, or if you have a Terms & Conditions checkbox, you want to have the customers to fill them again.

It's a text box and is for what the customer wants printed on the envelope, in this case an address, which needs to be copied when customer is reordering.

Hi,

You still didn't tell what kind of custom field it was. As you had provided a backend access, I checked myself and saw that it was a custom item field. So that should actually be copied over automatically.
So I wanted to reproduce the problem on your website in order to analyze the issue but the frontend access you provided didn't work and the backend access didn't allow us to access the orders history page.
Could you do something about that ?

Sorry, misunderstand what you meant by what kind of custom field. I sent, via the contact form working credentials (they've been tested)

Any further information on why the custom field is not making it in the reorder?