Order status is not changing to "cancelled"

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.5.38

Hi,

I have noticed a bug in one of my Hikashop sites. The order status is not changing to "cancelled" when clicking "cancel and return to seller" in the Paypal redirect. The order status remains "Created". This does not happen in my other Hikashop sites.

In the paypal method specific configuration I have:

Invalid status: cancelled
Pending status: pending
Verified status: Confirmed

What could I have done wrong in this site?

Thanks.

Hi,

The order status changes to the first ( in time, not in the rows of the listing) status you enabled in the column "cancelled" of the System>Order statuses menu.

Hi Nicolas,

The first enabled column is "cancelled" - please see attached.

Is there something else?

Thank you,
J.

Hi,

Please deactivate all the statuses in that column. Then, activate "cancelled" first and then "refunded" to make sure that it is the first.
Also, make sure that the "created" status is activated in the "cancellable" column so as to authorize the customer to cancel orders with the "created" order status. Otherwise, it won't do the change.

Hi Nicolas,

I have just tried this. The order status still remains "cancelled".

Thanks,
J.

Hi,

Do I need to edit some code?

Thanks,
Josh.

Hi,

In a previous message you said that the order status is cancelled:

I have just tried this. The order status still remains "cancelled".

www.hikashop.com/forum/orders-management...ancelled.html#279457
So we thought that the problem was solved.

If you still have a problem, can you provide again a screenshot of the Order statuses listing now that you've modified them ?

Hi Nicolas,

Apologies, I meant to say "The order status still remains "created".

Please see attached images.

Thanks,
Josh.

Hello Josh,

We just tested it on our end and it worked fine, can you give us a link to your website so that we can directly reproduce your issue ?

Thank you.