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Checkout problem - register not continuing.

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15 years 4 months ago #15906 by mrdexter
Checkout problem - register not continuing. was created by mrdexter
Hi,

I am using business 1.4.9, and have deleted all amendments from the relevant view files, so I am using stock files.
My checkout workflow is: cart,login_address,shipping_payment_confirm_coupon_cart_status_fields,end
Registration is disabled.

My problem is that when I click next on the cart page I am taken to the Login or create new account page (presumably the login_address part). when I enter the details and click register, the same page reloads with the information I entered being kept, but does not progress me to the next page.

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15 years 4 months ago #15907 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
If the registration is disabled in joomla, you shouldn't be able to register during the checkout as the view shouldn't event be displayed and you should see instead a "registration is not allowed". Unless you set the registration option of hikashop to no registration, in which case you should be see the interface as no user will be created.
Could you give more information on your setup ? Maybe a link to that shop ?

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15 years 4 months ago #15908 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
To clarify, the registration isn't disabled in Joomla, but is set to none in hikashop.

Shop url is www.bytebackinternet.co.uk/vintageleathersofas/

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15 years 4 months ago #15909 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
Could you check on your template's message tag: www.hikashop.com/en/support/documentatio...tibility-issues.html
Normally, there should be an error message displayed.

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15 years 4 months ago #15910 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
Done.
Message: Please create or select an address

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15 years 4 months ago #15912 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
Could you try that: www.hikashop.com/en/support/forum/3-bug-...g-further.html#14350

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15 years 4 months ago #15914 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
That's fixed the address issue, but now when I click next it takes me to a screen asking me if I want to use the same address for shipping as billing, but again when I click next on that nothing happens.

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15 years 4 months ago #15935 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
I'm out of ideas. Would you give us an FTP access so that we can debug the problem ?

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15 years 4 months ago #15967 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
Emailed ftp and admin access.

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15 years 4 months ago #16055 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
Thanks Nicolas.

Quick question, which display file is responsible for this screen?
[img

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15 years 4 months ago #16064 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
Several of then:

the file step of the view checkout is responsible for the display of checkout steps
the file login of the view checkout is responsible for the display of the login view of the checkout
the file registration of the view user is responsible for the display of the registration part of the login view of the checkout.

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15 years 4 months ago - 15 years 4 months ago #16234 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
I've looked at all three of those files and cannot find what I need. I want to put the email address at the bottom.
Last edit: 15 years 4 months ago by mrdexter.

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15 years 4 months ago #16246 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
In the file registration of the view user, you have the code below that you can put at the top in order to move the email field below the address fields:

<tr class="hikashop_registration_address_info_line">
<td colspan="2" height="40">
<?php echo JText::_( 'ADDRESS_INFORMATION' ); ?>
</td>
</tr>
<?php
$this->type = 'address';
echo $this->loadTemplate();
?>

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15 years 4 months ago #16262 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
Ta, I saw that bit and for some reason dismissed it....I think it might be time for a break!

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15 years 4 months ago #16284 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
Nicolas, moving that code to the top just leaves me with a completely blank page..

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15 years 4 months ago #16285 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
That's because you didn't copy it properly. You need to put that code outside the <?php and ?> tags.

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15 years 4 months ago #16289 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
I did put it outside the tags, I presume you mean to put it after the <table>?

<table cellpadding="0" cellspacing="0" border="0" class="hikashop_contentpane">
<tr class="hikashop_registration_address_info_line">
<td colspan="2" height="40">
<?php echo JText::_( 'ADDRESS_INFORMATION' ); ?>
</td>
</tr>
<?php
$this->type = 'address';
echo $this->loadTemplate();
?>

<?php if(!$this->simplified_registration){ ?>
<tr class="hikashop_registration_name_line">

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15 years 4 months ago #16296 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
Sounds good. Could you look in your PHP errors log for the real error message, or turn on the display_errors option in your php.ini file so that the error message appears on the page instead of a blank page ? Having the error message will help understanding what is going on

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15 years 4 months ago #16306 by mrdexter
Replied by mrdexter on topic Re: Checkout problem - register not continuing.
[Fri May 13 14:36:42 2011] [error] [client 82.9.46.143] PHP Fatal error: Out of memory (allocated 207618048) (tried to allocate 40961 bytes) in /home/sites/bytebackinternet.co.uk/public_html/vintageleathersofas/libraries/joomla/application/component/view.php on line 561, referer: www.bytebackinternet.co.uk/vintageleathe...l=checkout&Itemid=10

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15 years 4 months ago #16307 by nicolas
Replied by nicolas on topic Re: Checkout problem - register not continuing.
That indicates that there is some kind of a loop on the loading of views. Could you post the whole registration view code (as a txt file) ?

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