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Shipping Method Not Showing

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15 years 10 months ago #2146 by gordanorfc
Shipping Method Not Showing was created by gordanorfc
The shipping module does not show on www.greenpigecostore.com

Please help

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15 years 10 months ago #2147 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
Hi,

Please follow our FAQ which explains point by point what could cause the shipping methods not to show: www.hikashop.com/support/documentation/i...ual-listing.html#faq

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15 years 10 months ago #2167 by gordanorfc
Replied by gordanorfc on topic Re: Shipping Method Not Showing
Hi,

I have gone through the FAQ's and still no luck. I've change my shipping method to have no zone but it still doesn't show. It did when someone had logged in?

Andy

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15 years 10 months ago #2175 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
Hi,

I've placed an order on your website and ordered the product "WASTE NOT Refuse Sacks". On the address selection screen, I was only able to select a billing address and not a shipping address. That means that the system didn't detect any shippable goods in my cart. The system decides whether a good is shippable or not by looking at its weight. If you don't set a weight, the system consider the good as virtual (like software downloads for instance) and won't propose any shipping methods.
Please make sure you set a weight in your products information.

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14 years 10 months ago #31131 by sdce
Replied by sdce on topic Re: Shipping Method Not Showing
Hi,

I have downloadable files for purchase, that the system does not automatically detect as 0 weight to allow purchase to be completed. What might the error be?

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14 years 10 months ago #31150 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
Hi,

That's probably because you turn on the option "Force shipping regardless of weight" in the checkout tab of the configuration.

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14 years 10 months ago #31208 by sdce
Replied by sdce on topic Re: Shipping Method Not Showing
I have it turned off.
I still get the following error for a downloadable product:
'Weight OR volume not found for the products in your cart'

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14 years 10 months ago #31215 by sdce
Replied by sdce on topic Re: Shipping Method Not Showing
I resolved part one of the issue where the error shows. The problem comes from the ups plugin which does not handle virtual goods properly.
Part two of the problem is when payment is made by credit card, the product email message says the order is created, not confirmed. And the product download does not show up.

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14 years 10 months ago #31250 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
Do you mean that you use the credit card payment plugin ?
That plugin is an "offline" payment plugin. That means that no transaction occurs during the checkout. You just get the credit card information on your end so that you can manually process the payment via a payment terminal and validate the order at that point.

If you use other payment plugins, like paypal pro for example, you can directly process the credit card transaction automatically during the checkout and the order will be validated automatically and the product download will show automatically.

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14 years 10 months ago #32827 by sdce
Replied by sdce on topic Re: Shipping Method Not Showing
Okay, that works. Thank you!

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14 years 4 months ago #50887 by bubiny
Replied by bubiny on topic Re: Shipping Method Not Showing
I also have a problem with shipping methods not showing. It is strange, because they show up when I am logged in, but when I use the no registration checkout method my shipping methods are empty. I am using only one zone which is the one that I use for my no registration form, not using weights for products at all and have the option force shipping regardless of weight set to "yes". What could be the problem?






Thank you

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14 years 4 months ago #50999 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
Your shipping methods must not be configured properly.

Please check all the points in the FAQ:
www.hikashop.com/support/documentation/i...ual-listing.html#faq
It must be one of them.
If you don't find it, please do screenshots of your shipping methods options.

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14 years 4 months ago #51022 by bubiny
Replied by bubiny on topic Re: Shipping Method Not Showing
Still did not find my misconfiguration. When I login it shows without any problems, but when I use the no registration form it is than empty.








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14 years 4 months ago #51111 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
I see that you restricted your shipping methods to the czech republic. Please make sure that:
1. Your user address is in czech
2. That the "main tax zone" option of the configuration is also czech
After correcting that, logout/login and try again.

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14 years 4 months ago #51133 by bubiny
Replied by bubiny on topic Re: Shipping Method Not Showing
Again, I am using the no registration checkout method. Login/logout does not apply. See screenshot



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14 years 4 months ago #51214 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
Then there must be something else.
It it's only for the "no registration" mode, maybe it's because you have some caching activated on your website ? Try to:
Disable the cache in Joomla configuration.
Site -> global configuration -> system -> "Cache settings".
Disable, if it's enabled, a joomla cache plugin.
Check your template' options for a potential cache option and deactivate it.

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14 years 4 months ago #51258 by bubiny
Replied by bubiny on topic Re: Shipping Method Not Showing
I had my joomla caching disabled from before. No caching for my template JSN Epic. I deleted all history and cache from browser before trying.
Other ideas?

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14 years 4 months ago #51351 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
I'm out of ideas.

Please provide a back end access to your website so that we can look at the problem.

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14 years 4 months ago #51496 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
I couldn't find the problem.
Could you please provide an FTP access to your website ?

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14 years 4 months ago #51733 by nicolas
Replied by nicolas on topic Re: Shipping Method Not Showing
We found the problem. You had set the access of the manual plugin to "special" instead of "public" in the joomla plugins manager...
I'll add that to the list of things which have to be checked in the FAQ ;)

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