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Checkout page showing billing address twice

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14 years 11 months ago #26796 by LandPlankton
Checkout page showing billing address twice was created by LandPlankton
Hi all

I'm new to hikashop and fairly new to Joomla but im getting to know my way around it a bit

My problem is that when I go to the hikashop checkout page it shows the billing address and shipping address check box twice, one bellow the other. Ive been through everything I can think of in the back end and can't find anything that might be causing this and also can't find anyone else online with a similar situation

Any advice would be greatly welcomed

Thanks

Simon

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14 years 11 months ago #26798 by nicolas
Replied by nicolas on topic Re: Checkout page showing billing address twice
It's probably because in the "checkout workflow" option of your configuration, you have the "address" view twice. You should delete one of them and it won't happen.

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14 years 11 months ago #26800 by LandPlankton
Replied by LandPlankton on topic Re: Checkout page showing billing address twice
Thanks Nicolas. I thought that might be it too so I tried to remove one off the address steps. I dragged it to the trash icon and it disappears but when I click on save the second address step reappears in the sequence

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14 years 11 months ago #26801 by LandPlankton
Replied by LandPlankton on topic Re: Checkout page showing billing address twice
I think I have sorted it. For some reason I had to remove both address steps from the workflow so that the one that reappeared after saving was the only one left. Any ideas why the steps could be reappearing after saving? I have noticed that it does it when I try to remove any of the other steps too.

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14 years 11 months ago #26802 by joelstad
Replied by joelstad on topic Re: Checkout page showing billing address twice
Confirmed - If you're seeing two addresses on checkout, remove both from the work flow, save and close and when you go back to configuration, only one address option will be there.

--Joel

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14 years 11 months ago #26803 by joelstad
Replied by joelstad on topic Re: Checkout page showing billing address twice
Well, it's doing this for everything: coupons, terms and conditions, etc.

--Joel

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14 years 11 months ago #26804 by nicolas
Replied by nicolas on topic Re: Checkout page showing billing address twice
We'll fix that in HikaShop and add an option to disable the graphical drap&drop workflow so that you can still use it the old way.

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14 years 11 months ago #26806 by joelstad
Replied by joelstad on topic Re: Checkout page showing billing address twice
There is already an option to switch between the old and new? See attached. Just seems the new one has a few bugs still.

--Joel

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14 years 11 months ago #26808 by LandPlankton
Replied by LandPlankton on topic Re: Checkout page showing billing address twice
I don't the the the advanced checkout workflow yes/no option. Im using 1.5.4

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14 years 11 months ago #26811 by nicolas
Replied by nicolas on topic Re: Checkout page showing billing address twice
You need to redownload the install pakcage on our website and install it over your current version. That will then display the option. Also, the problem should be solved.

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14 years 11 months ago #26812 by joelstad
Replied by joelstad on topic Re: Checkout page showing billing address twice
Will the new version be available to me using the link that e-mailed to me for the Business version? And as updates become available, are they only available to me using the link and 1 of my 50 downloads?

--Joel

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14 years 11 months ago #26813 by nicolas
Replied by nicolas on topic Re: Checkout page showing billing address twice
Yes, you can use that link.

No, new releases are available via the menu update of your HikaShop backend.

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14 years 11 months ago #26820 by LandPlankton
Replied by LandPlankton on topic Re: Checkout page showing billing address twice
Thanks for the quick replies. Never experienced service like that before. Top stuff!!!

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11 years 10 months ago #180340 by miketelles
Replied by miketelles on topic Checkout page showing billing address twice
I know it is a very old post, but i am having the same problem with HikaShop Essential: 2.3.4

When i am checking out, it shows me twice the Billing Address as well as the Shipping Address.

I was running on 2.3.3 so i updated it to 2.3.4 but still the same problem.

Can anyone guide me how to solve this issue.?

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11 years 10 months ago #180346 by Xavier
Replied by Xavier on topic Checkout page showing billing address twice
Hi,

Please give us a link to your website.

Do you have one Billing and one Shipping displayed ? If it is, it's a normal case.
If you don't want shipping because you have only virtual products or something else, so you just have to remove the shipping step in your checkout workflow.

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11 years 10 months ago - 3 years 2 months ago #180513 by miketelles
Replied by miketelles on topic Checkout page showing billing address twice
Thanks Xaviour for the quick reply.

Here is our Dev website.

We need to display it, but not twice, as if you do a checkout once and you do it again with guest checkout you will see two times the addresses for both Shipping and Billing.
Last edit: 3 years 2 months ago by miketelles.

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11 years 10 months ago #180519 by Xavier
Replied by Xavier on topic Checkout page showing billing address twice
Hi,

Please give us login details to reach your website in order to reproduce the issue.
A test account is welcome too ;)

You can give these informations via our contact form or via private message, don't forget to give the url to this topic in the message.

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11 years 10 months ago #180656 by miketelles
Replied by miketelles on topic Checkout page showing billing address twice
All the requested info has been sent via Contact Us Form.

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11 years 10 months ago #180890 by Xavier
Replied by Xavier on topic Checkout page showing billing address twice
Hi,

I just tried on your website and the address is present only one time.
I don't have any issue when checking out on your website. I have done two checkout as guest and I have only one address displayed.

You have maybe a session issue, do you have tried with another browser ?

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11 years 10 months ago #181353 by miketelles
Replied by miketelles on topic Checkout page showing billing address twice
Hello Xavier.

Thanks for looking that for me.
Now that problem is gone. but have got another issue as described on this post:
www.hikashop.com/forum/checkout/872741-n...art-page.html#178050

I have'nt edited any views related on the address part of the checkout, so what can be the cause of this issue?

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