Problem with shipping/billing address fields

OK, I am trying to understand what Hika is doing with the billing and shipping addresses and I can tell you it is mighty confusing.

I add product to cart and now go to the address page. The adventure begins.

1. So I click 'New' for a new Billing address and create a new billing address. So far so good.

2. I see that the box 'Use same address as billing' is automatically checked. So I uncheck this and instantly my billing address appears! What is my billing address doing in the shipping address column? That's not right so I delete it. But now it appears that I've deleted my original Billing address. So now I have to input that information again. Arrrhh

3. So now I have to create my Billing address again. Wiser now, I click 'New' under Shipping address and input my new Shipping address. Click OK and what happens? My new Shipping address is not under Shipping address but appears under Billing address. Now I have two addresses under Billing address and I see that the 'Use same address as billing' box is checked again. Why would that happen? I just input a new Shipping address!!! Arrrhh.

4. OK, so I see I have to uncheck that box again. So after I uncheck it, both addresses are now listed under both Billing address and Shipping address and the radio buttons are checked wrong. And I wondering why my Shipping address is listed under Billing address and my Billing address is listed under my Shipping address. Arrrhh.

5. I have to study this carefully because now I'm really confused. I'm now getting the sense that this website merchant is a bonehead and maybe I'll rethink this purchase. Arrrhh.

6. OK, I checked the correct radio buttons and finally that ordeal is over. So I click 'Next' down below and what happens? Both addresses under the Shipping address are now gone!!!! The 'Use same address as billing' is now checked again!!! And now my Shipping address is chosen for me under Billing address!!!!! This is definitely not right. What's going on? Arrrhh.

7. When I click 'Next' the 'Use same address as billing' box get checked.

8. Finally, I find out that no matter how many times I click the 'Next' button below, I go nowhere. I stay here on this page, lost in purgatory.

Please tell me this is an easy fix.
: :huh:

Hi,

Thank you for your feedback. It's amazing that for two months no one reported us those issues.

When you create a new address it becomes a new address entity. Then, you can select it for shipping and/or billing. You don't really create a shipping or a billing address but an address which can be affected as billing address and/or shipping address on the checkout.
That's why you got a bit confused with the process in the beginning.

Apart from that, there are indeed issues with the addresses handling. Thanks to your thorough report, we were able to reproduce all the problems on one of our test website and fix them. They will be included in next release.

In the mean time here is what to do to fix them manually (assuming that you have the latest version 1.3.9) :

First, you need to replace the file components/com_hikashop/views/checkout/tmpl/address.php with the file in the archive enclosed in this post


Then, you need to edit the file components/com_hikashop/views/checkout/view.html.php and near line 285, in the function address, replace the code by the code
Finally, you need to edit the file components/com_hikashop/controllers/checkout.php and near line 640, in the function address, replace the code by the code
That will fix the behavior of the address selection.

Last problem you talked about: the fact that you can't complete the order. That's either because you don't have any payment methods displayed for selection or you don't have any shipping methods displayed for selection. Usually, you should get an error message when that happen but if your template is missing the jdoc include message tag, it won't be displayed.
I invite you to read our FAQ regarding shipping and payment methods issues: www.hikashop.com/support/documentation/i...ins-listing.html#faq

- I replaced the address.php file as instructed
- I also replaced code as instructed, but the last code (near line 640) looks like this now:
(checking to see if that last 'return true' is correct)

}
$this->_checkToken();
$shipping = JRequest::getInt('hikashop_address_shipping',0);
        if(JRequest::getString('same_address','')=='yes'||empty($shipping)){ 
            $shipping = $billing; 
        } 
        $app =& JFactory::getApplication(); 
        $oldShippingAddress=$app->getUserState( HIKASHOP_COMPONENT.'.shipping_address' ); 
        $oldBillingAddress=$app->getUserState( HIKASHOP_COMPONENT.'.billing_address' ); 
        $app->setUserState( HIKASHOP_COMPONENT.'.shipping_address',$shipping ); 
        $app->setUserState( HIKASHOP_COMPONENT.'.billing_address',$billing ); 
        if($shipping!=$oldShippingAddress){ 
            if(strpos($this->checkout_workflow,'shipping')!==false){ 
                $this->before_shipping(); 
            } 
            if(strpos($this->checkout_workflow,'payment')!==false){ 
                $this->before_payment(); 
            } 
            return false; 
        }elseif($billing!=$oldBillingAddress){ 
            return false; 
        }
return true;
}

Yes. That's is.

The code substitution has not worked. Or maybe it has worked but I cannot tell.
- Because now when I click 'add to cart' I go to a blank page. Nothing works now.

Could you activate the debug mode of joomla and try again? If you still have a blank page, then look at the blank page section of that page: www.hikashop.com/en/support/documentation/59.html#errors

That will enable you to display the error message so that we can know what is happening. Also, you should double check the code you added, it could well be that you missed something at one point and thus PHP cannot parse properly the file.

Hi,

Today, we worked on the checkout and tested further the shipping address selection. We found some more issues. To make it easy to fix all that, we will publish a new version of HikaShop tomorrow or Monday if we can't make it tomorrow. I hope you can bear with us in the mean time.

I am having exactly the same problem, but am running the latest stable version, 1.4.4. I tried the manual fix, with the address.php, but that just took away the option to fill in an address. Please help, since I have no idea how to fix it and I've been trying for a while now.

HikaShop 1.4.4 doesn't have any known issue on the shipping and billing addresses selection interface. The quirks of that thread were all fixed in previous versions.
Could you explain what problem you have ? Maybe make some screenshots or give a link to your website ? It's probably another problem...

The website is www.cardronamerino.com . It is the same problem described above. If I want to change the shipping address it changes the billing address.

I was able to place an order on your website with one address for the billing address and a different address for the shipping address. Everything worked as expected. You can check the order on your back end to see that you have different addresses for the billing and shipping...

So do you think it might be a caching problem on my end? Since it doesn't work on 2 of my computers... I see that you were able to do it, so I assume it is fine...

Thanks for the quick reply

You don't seem to have any caching activated.

Could you try with different browsers ? Also, could you do some screenshots of what you're doing step by step so that we can understand where lies the problem on your end ? It might be because you're using it in a way we didn't think of...

Here is a zip with how I add the address. The address was already filled in from a previous time

The address selection screen enables you to select an address from the list of addresses you have attached to your user account.
When you click on edit, it will edit the address entry. Since that address is selected for both the shipping and the billing address, when you change it, it changes for both of them.
If you want to have two different addresses, you can use the new button to add a new address. That will display both addresses for each the billing address and the shipping address selection, enabling you to select different ones for the billing and the shipping.

Aha, so that is just the way it was built. Is there any way not to show the billing address as the shipping address?

Just to clarify, I don't want the billing address to show up when I uncheck the box for the same shipping address.

Well, that's not how it was build. In HikaShop, you don't create/edit shipping and billing address, but you create/edit addresses which can then be used for shipping/billing. So far, no one reported that they didn't like the way it was built...

It might just be me then. If there was a way to separate the different address inputs, that would be nice. But as I understand it everything is just saved as an address and the selection gives it either the shipping or billing parameter.

The problem is usability, this site is not for tech savy people, so some might find it frustrating. I'll just put how to do it in the FAQ on the site, so nobody can complain.

Thanks for the great support!

Hi,

I agree with chatmautr, the way b/s addresses are handled is unusable. It makes customers to make research how it works instead of make shopping.

The idea of managing address entities is great, but workflow/layout is not handy. Suggestion: to keep both blocks (billing and shipping) open right after customer added new address, it will clarify how it works instantly.

How do you feel about it?


Besides that, now (1.4.5) "address" step of workflow requires two confirmations if addresses are different: customer receives two same screens with addresses.

Thanks,