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Price wrong at checkout
9 years 4 months ago - 9 years 4 months ago #269927
by firestax
Price wrong at checkout was created by firestax
I have another issue now. This software seems like it should still be in beta. When someone checks out it is charging the starting price only. Now we are losing money here.
Here is the closing price:
this is what they were charged at checkout using points for some of the order and selecting cash for the rest.
Here is the closing price:
this is what they were charged at checkout using points for some of the order and selecting cash for the rest.
Last edit: 9 years 4 months ago by firestax.
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9 years 4 months ago - 9 years 4 months ago #269946
by Mohamed Thelji
Replied by Mohamed Thelji on topic Price wrong at checkout
Hello,
So if you found an issue, we will be more than glad to quickly fix it.
We just succeed to reproduce that issue on our end so we'll fix it as fast as possible.
We apologize for any inconvenience this may have caused.
EDIT
Also, note that this issue is only appearing with the new "Use Hikashop Checkout" feature which wasn't tested by a lot of customers, so for the moment the solution can be to disable it via "HikaAuction->Configuration" and use HikaAuction like it's explained on that tutorial :
www.hikashop.com/support/documentation/3...r-first-auction.html
HikaShop 3.0.0 and HikaAuction 2.0.0 came out at the same time and both were heavy versions so we fixed every issue that we were having on our end and that customers were reporting, but we didn't had a lot of customers who tested the HikaAuction "Use Hikashop Checkout" option.This software seems like it should still be in beta
So if you found an issue, we will be more than glad to quickly fix it.
We just succeed to reproduce that issue on our end so we'll fix it as fast as possible.
We apologize for any inconvenience this may have caused.
EDIT
Also, note that this issue is only appearing with the new "Use Hikashop Checkout" feature which wasn't tested by a lot of customers, so for the moment the solution can be to disable it via "HikaAuction->Configuration" and use HikaAuction like it's explained on that tutorial :
www.hikashop.com/support/documentation/3...r-first-auction.html
Last edit: 9 years 4 months ago by Mohamed Thelji.
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9 years 4 months ago #269971
by Mohamed Thelji
Replied by Mohamed Thelji on topic Price wrong at checkout
Hello,
We just made a fix regarding that issue, can you download the last HikaAuction version through our website, install it and test it again ?
Thanks a lot for your feedback !
We just made a fix regarding that issue, can you download the last HikaAuction version through our website, install it and test it again ?
Thanks a lot for your feedback !
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9 years 4 months ago #269977
by firestax
Replied by firestax on topic Price wrong at checkout
Also some can't log in from the link for some reason. I will download the latest version and test.
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9 years 4 months ago #270008
by Mohamed Thelji
Replied by Mohamed Thelji on topic Price wrong at checkout
Hello,
Did the last version fix your issue ?
www.hikashop.com/support/contact-us.html
Thank you !
Did the last version fix your issue ?
Can you give us another temporary back-end access to your website through our contact form so that we can directly test it ?Also some can't log in from the link for some reason. I will download the latest version and test.
www.hikashop.com/support/contact-us.html
Thank you !
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