How can a user cancel a payed subscription?

olivnewton
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5 years 3 months ago - 5 years 3 months ago #334509 by olivnewton

How can a user cancel a payed subscription? was created by olivnewton

Hi all, I could not find a description or setup with HikaSubscriptions on how a user can cancel a paid subscription (paid with PayPal). Any hints/info on this?

Last edit: 5 years 3 months ago by olivnewton. Reason: spelling error in title

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Jerome
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HikaShop core developer

5 years 3 months ago #334512 by Jerome

Replied by Jerome on topic How can a user cancel a payed subscription?

Hello,

When you create a new topic in our forum ; please fill the different fields regarding your HikaShop and HikaSerial version ; it helps the support team.

Cancelling a Paypal recurring payment is handle by Paypal only.
CF : www.paypal.com/sm/smarthelp/article/how-...h-a-merchant-faq1067

HikaSubscription do have an interface for customer to cancel the renewal ; when paypal is the recurring method, a message is displayed to explain that he need to perform that part in the Paypal website ; as the Paypal FAQ explains.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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