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Subscription status not changing after end date.
- Scramble ITS
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1 month 4 days ago #373121
by Scramble ITS
Subscription status not changing after end date. was created by Scramble ITS
-- HikaShop version -- : 6.5.2
-- HikaSerial version -- : 6.1.1
-- Joomla version -- : 5.4.6
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Edge151.0.4129.93
-- Error-message(debug-mod must be tuned on) -- : None
The title says it all. Our subscriptions don't end after their end date. Including a screen shot. No changes in the configuration since setup 2 years ago. Was notified only recently, but apparently happening since about 2 months.
-- HikaSerial version -- : 6.1.1
-- Joomla version -- : 5.4.6
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Edge151.0.4129.93
-- Error-message(debug-mod must be tuned on) -- : None
The title says it all. Our subscriptions don't end after their end date. Including a screen shot. No changes in the configuration since setup 2 years ago. Was notified only recently, but apparently happening since about 2 months.
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1 month 4 days ago #373124
by Jerome
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Replied by Jerome on topic Subscription status not changing after end date.
Hello,
Can you please verify that the "cron task" is correctly executed in your website?
www.hikashop.com/support/documentation/1...ashop-cron-task.html
HikaSubscription needs to the cron to perform automatic action, such as the expiration of the subscriptions.
But there are some "fallbacks", like the checks of user subscription when a user login.
Regards
Can you please verify that the "cron task" is correctly executed in your website?
www.hikashop.com/support/documentation/1...ashop-cron-task.html
HikaSubscription needs to the cron to perform automatic action, such as the expiration of the subscriptions.
But there are some "fallbacks", like the checks of user subscription when a user login.
Regards
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Please Log in or Create an account to join the conversation.
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1 month 4 days ago #373129
by Scramble ITS
Replied by Scramble ITS on topic Subscription status not changing after end date.
Jerome,
Could have thought of that. This is the case. I also know what is causing this. We activated Cloudflare in June. Do you guys have any info on how to configure Cloudflare to resolve this?
Greets,
Could have thought of that. This is the case. I also know what is causing this. We activated Cloudflare in June. Do you guys have any info on how to configure Cloudflare to resolve this?
Greets,
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1 month 4 days ago #373130
by Scramble ITS
Replied by Scramble ITS on topic Subscription status not changing after end date.
No need for intervention. Found out myself. Cron back up-and-running.
Greets,
Greets,
The following user(s) said Thank You: Jerome
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